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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Sending failure to recipinet form contacts list
I am using vitsa home premium, office 2007 enterprise ad norton internet security 2008. All issues are the same regardless of Norton as they occur even without Norton installed. I have been through all similar questions and have had some help finding the source of my problem but unfortunaltey not yet resolved. As it now stands, when i try to send a mail to anyne from the contact list (by pressing the TO ot CC button and then searching and sleecting contacts) the mail stays in my outbox and a synchronizing folders operation starts and never ends. When i type in the sme address manually, the mail is sent without a hitch I use only pop3 mails and do not connect to an exchange server. I would apprecaite any an all assistance to resolve this issue. State the steps you used to corrupt your Outlook Address Book entries. There is more to this story.  SignatureRuss Valentine [MVP-Outlook] >I am using vitsa home premium, office 2007 enterprise ad norton internet > security 2008. All issues are the same regardless of Norton as they occur [quoted text clipped - 16 lines] > > I would apprecaite any an all assistance to resolve this issue. Dear Russ, Thank you for your input. I am not certain of what you mean by how I corrupted my address book but assume you are asking for more history and information. I initially was using a laptop running windows XP SP2 and office 2007 enterprise. I backed up all my information including my outlook pst files on an exteral hard disk. When i purchased a new laptop, it came with Vista Home Premium. I installed the same office 2007 enterprise. I imported the pst files to my new laptop. I then set up a new profile for outlook. Next i set up data files to point to the existing pst files that contained my contact data. I hope that provides you with enough information but please let me know if you need more specific information. Regards, > State the steps you used to corrupt your Outlook Address Book entries. There > is more to this story. [quoted text clipped - 18 lines] > > > > I would apprecaite any an all assistance to resolve this issue. Bingo. I knew you would figure it out. Hopefully by now you've read the countless posts in this group that clearly tell you that you _never_ import Outlook data, unless you want to lose or corrupt it. By now I'm sure you've also discovered what you need to do. Use your backup and migrate it correctly: Create a new Outlook profile, open that file, set it as your default, Restart Outlook, and configure your Outlook Address Book. Posts abound to answer your questions. SignatureRuss Valentine [MVP-Outlook] > Dear Russ, > [quoted text clipped - 48 lines] >> > >> > I would apprecaite any an all assistance to resolve this issue. Russ, I understand now. Is there a document or a detailed guide of how to do this? I would appreciate a link if pssible. Thanks for your help. > Bingo. I knew you would figure it out. Hopefully by now you've read the > countless posts in this group that clearly tell you that you _never_ import [quoted text clipped - 55 lines] > >> > > >> > I would apprecaite any an all assistance to resolve this issue. Also, as I have now been using the corrupted file for some time, is there any way to correct the problem like using scan.pst? If I use the backup that was created over 2 months ago, I will loose a lot of infromation. YOu will note that all contacts, emails, calender items, etc are functioning well except the snding of mails via sleecting recipients from the contact list. > Russ, > [quoted text clipped - 62 lines] > > >> > > > >> > I would apprecaite any an all assistance to resolve this issue. It is unlikely that your data file is corrupted. It is far more likely that your profile is corrupted. Just create a new profile and set it to use your current data file. SignatureRuss Valentine [MVP-Outlook] > Also, as I have now been using the corrupted file for some time, is there > any [quoted text clipped - 84 lines] >> > >> > >> > >> > I would apprecaite any an all assistance to resolve this issue. Ok, followed your advice. I now have a new profile and using my existing pst file. This was done by following the Microsoft document on how to set up a new profile. No more synchronization problems but mail stays in outbox and will not send is addressee is selected from contacts instead of typed in manually. > It is unlikely that your data file is corrupted. It is far more likely that > your profile is corrupted. Just create a new profile and set it to use your [quoted text clipped - 87 lines] > >> > >> > > >> > >> > I would apprecaite any an all assistance to resolve this issue. Then you need to figure out why. Most likely the email addresses were corrupted when you did you exporting and importing. Open a Contact. Examine the email address. See if it is valid and resolved. If it is, save the Contact and try to send a message to that Contact and see what happens. SignatureRuss Valentine [MVP-Outlook] > Ok, followed your advice. I now have a new profile and using my existing > pst [quoted text clipped - 111 lines] >> >> > >> > >> >> > >> > I would apprecaite any an all assistance to resolve this issue.
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