Outlook 2003

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Kathy - 14 Mar 2008 13:54 GMT

I have a user who is having an issue with his email. When he click on the top
email message it also turn the other unread messages before that as read.

any ideas?

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Brian Tillman - 14 Mar 2008 17:48 GMT

> I have a user who is having an issue with his email. When he click on
> the top email message it also turn the other unread messages before
> that as read.

I don't understand the problem description. Can you be more specific?

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Brian Tillman [MVP-Outlook]

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Kathy - 14 Mar 2008 18:10 GMT

When you open Outlook and you have 10 unread messages and you click on the
top one with the other 9 below the one you open and all the 9 others messages
also go to the read mode. I have not open any of them yet and it looks like I
read them all.
Does this help?

> > I have a user who is having an issue with his email. When he click on
> > the top email message it also turn the other unread messages before
> > that as read.
>
> I don't understand the problem description. Can you be more specific?

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Brian Tillman - 14 Mar 2008 19:50 GMT

> When you open Outlook and you have 10 unread messages and you click
> on the top one with the other 9 below the one you open and all the 9
> others messages also go to the read mode. I have not open any of them
> yet and it looks like I read them all.
> Does this help?

It helps in that I now know what you mean, but I've never enountered it
before. What type of account is it? Do you have any antispam add-ins
installed?

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Brian Tillman [MVP-Outlook]

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