Error "not a personal folder file" when trying to import pst file

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Becky Chandler - 15 Mar 2008 22:51 GMT

Dell made a back up of our emails because we had to reinstall the operating
system. This is with MS Outlook 2007 wih Business Contact Manager and I have
Windows Vista. I am using the procedure to try to import this back into
outlook and it says "it's not a personal folder file". I don't know if the
folder is corrupted but what should we do? Run the Inbox Repair tool? This
was saved by the Dell technician so it should not be a corrupted pst file.

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Russ Valentine [MVP-Outlook] - 15 Mar 2008 23:09 GMT

First, you never transfer Outlook data by importing it.
You open the data file. File > Open > Outlook data file.
If you cannot open it, then indeed Dell did not create a valid file. I would
not have the confidence that you do that a Dell technician knows how to
create a valid Outlook data file. If it was created by exporting, for
example, it is very likely not a valid file.

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Russ Valentine
[MVP-Outlook]

> Dell made a back up of our emails because we had to reinstall the
> operating
[quoted text clipped - 6 lines]
> This
> was saved by the Dell technician so it should not be a corrupted pst file.

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Roady [MVP] - 15 Mar 2008 23:31 GMT

In addition to Russ' remark; where are you restoring from?
If from CD/DVD or any other read only medium, you'll have to transfer the
pst-file to your hard disk and remove the Read Only file attribute.

See http://www.howto-outlook.com/howto/backupandrestore.htm

Signature

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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> Dell made a back up of our emails because we had to reinstall the
> operating
[quoted text clipped - 6 lines]
> This
> was saved by the Dell technician so it should not be a corrupted pst file.

Reply to this Message

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