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MS Office Forum / Outlook / General MS Outlook Questions / March 2008

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Email sending

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Nate Rosenthal - 17 Mar 2008 04:46 GMT
I have used outlook 2003 for years with comcast as my ISP.  Today I am having
problems sending out emails from outlook.  My outgoing server says
smtp.comcast.net as it always has.   It goes into the outbox and just stays
there.

FWIW, I am also having issues with thunderbird and there it just goes on and
on until it times out.

When I send from gmail or comcast or from my business' webmail domain, there
is no problem.
John Blessing - 17 Mar 2008 10:23 GMT
> I have used outlook 2003 for years with comcast as my ISP.  Today I
> am having problems sending out emails from outlook.  My outgoing
[quoted text clipped - 6 lines]
> When I send from gmail or comcast or from my business' webmail
> domain, there is no problem.

Must be a problem with comcast's smtp server. Wait and it will no doubt
rectify itself
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John Blessing

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Nate Rosenthal - 17 Mar 2008 16:44 GMT
> > I have used outlook 2003 for years with comcast as my ISP.  Today I
> > am having problems sending out emails from outlook.  My outgoing
[quoted text clipped - 9 lines]
> Must be a problem with comcast's smtp server. Wait and it will no doubt
> rectify itself
Nate Rosenthal - 17 Mar 2008 16:45 GMT
That would be my guess, seeing that it came out of nowhere.  cComcast is not
being very helpful, since they "don't support" outlook 2003.

Thanks

> > I have used outlook 2003 for years with comcast as my ISP.  Today I
> > am having problems sending out emails from outlook.  My outgoing
[quoted text clipped - 9 lines]
> Must be a problem with comcast's smtp server. Wait and it will no doubt
> rectify itself
N. Miller - 17 Mar 2008 16:56 GMT
> I have used outlook 2003 for years with comcast as my ISP.  Today I am having
> problems sending out emails from outlook.  My outgoing server says
[quoted text clipped - 6 lines]
> When I send from gmail or comcast or from my business' webmail domain, there
> is no problem.

Comcast has, of late, been imposing a block on outbound port 25 under
certain conditions. If you exceed some quota of SMTP traffic, that will
trigger a block.

I'd suggest using Telnet at a command prompt to see if this might be the
case. The command would look like this: "telnet smtp.comcast.net 25" (just
type the part between the quote marks). If the result looks like this, you
are blocked:

| C:\Documents and Settings\User>telnet smtp.comcast.net 25
| Connecting To smtp.comcast.net...Could not open connection to the host, on port
| 25: Connect failed

The solution is to change the port number under account properties to use
port 587.

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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Tony - 20 Mar 2008 01:43 GMT
>> I have used outlook 2003 for years with comcast as my ISP.  Today I am
>> having
[quoted text clipped - 27 lines]
> The solution is to change the port number under account properties to use
> port 587.

This also just happened to me. Thing is I have not changed my email
practices any for the last 10 or so years that I've been using outgoing port
25 on Comcast. So I guess I can't figure out just what I may have exceeded.
Is there a way to re-establish the use of port 25? The reason I ask is that
port 587 apparently requires authentication. At least that's the only way I
could get it to work. So now I have to log in twice - once on first receive,
again on first send.

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