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Jim123 - 18 Mar 2008 16:31 GMT

I just installed the trail of Outlook 2007 and I can't create new messages.
That option is grayed out. Any ideas?

I did not install the full office 2007 - 2003 works just fine for me.

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Roady [MVP] - 18 Mar 2008 16:39 GMT

Have you activated your trial already?

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
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Real World Questions, Real World Answers

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> I just installed the trail of Outlook 2007 and I can't create new
> messages.
> That option is grayed out. Any ideas?
>
> I did not install the full office 2007 - 2003 works just fine for me.

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Jim123 - 18 Mar 2008 16:53 GMT

I activated yesterday when I installed it.

> Have you activated your trial already?
>
[quoted text clipped - 3 lines]
> >
> > I did not install the full office 2007 - 2003 works just fine for me.

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Roady [MVP] - 18 Mar 2008 18:10 GMT

And you also have configured a mail account?

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> I activated yesterday when I installed it.
>
[quoted text clipped - 5 lines]
>> >
>> > I did not install the full office 2007 - 2003 works just fine for me.

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Jim123 - 18 Mar 2008 18:25 GMT

Yes, I've configured it to use GMAIL via a MAPI connection. I'm receiving
mail, but can't send due to the 'new' not being active.

> And you also have configured a mail account?
>
[quoted text clipped - 7 lines]
> >> >
> >> > I did not install the full office 2007 - 2003 works just fine for me.

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Roady [MVP] - 18 Mar 2008 23:14 GMT

Can you create new Word 2007 files? If not, it's an activation issue.

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> Yes, I've configured it to use GMAIL via a MAPI connection. I'm receiving
> mail, but can't send due to the 'new' not being active.
[quoted text clipped - 11 lines]
>> >> > I did not install the full office 2007 - 2003 works just fine for
>> >> > me.

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Jim123 - 18 Mar 2008 23:53 GMT

I'm not using any other 2007 apps (mentioned in the first posting). I ONLY
installed Outlook 2007.

You know, based on the lack of MS support for a product that I'm only using
on a trial basis I can only imagine how horrible the support would be if I
actually spent money on it. I think I'll look elsewhere.

> Can you create new Word 2007 files? If not, it's an activation issue.
>
[quoted text clipped - 13 lines]
> >> >> > I did not install the full office 2007 - 2003 works just fine for
> >> >> > me.

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Roady [MVP] - 19 Mar 2008 10:56 GMT

What do you mean with lack of support? Did you call them already? This is an
end-user to end-user newsgroup.

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> I'm not using any other 2007 apps (mentioned in the first posting). I
> ONLY
[quoted text clipped - 23 lines]
>> >> >> > I did not install the full office 2007 - 2003 works just fine for
>> >> >> > me.

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Tom [Pepper] Willett - 19 Mar 2008 13:53 GMT

Did you activate the trial?
Has the trial expired?

: I'm not using any other 2007 apps (mentioned in the first posting). I ONLY
: installed Outlook 2007.
[quoted text clipped - 20 lines]
: > >> >> > I did not install the full office 2007 - 2003 works just fine for
: > >> >> > me.

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