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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Last profile not clearing
We are using Outlook 2003 SP3, Windows XP, with 2 Outlook profiles on a home computer. After several years of successful use, recent problem has arisen. Initial start of Outlook begins with the Profile dialog box for choosing either of the 2 profiles. When exiting Outlook and re-starting Outlook to review other profile, the Profile dialog box is not available and Outlook is opened in the initial profile. Restarting windows is the only way to get the 2-profile choice dialog box up. Any help will be appreciated [...] > When exiting Outlook and re-starting Outlook to > review other profile, the Profile dialog box is not available and Outlook is > opened in the initial profile. Restarting windows is the only way to get the > 2-profile choice dialog box up. It means Outlook doesn't close properly and is still running in the background. You can find it on the list of processes in Task Manager. So the real problem is, why Outlook doesn't close. Probably because of some add-in or 3rd party software, like AV. Try to run Outlook with the /safe parameter and check if the problem still occur. If not, then you need to switch off add-ins one-by-one to eliminate the culprit.  SignatureBest regards, Michal [Microsoft Outlook MVP] http://www.codetwo.com Share Outlook on the net without Exchange! Thanks Michal. I forgot to mention that this doesn't always happen; i.e. sometimes it works fine. I have looked at the Task Manger when the problem has occurred it doesn't show Outlook is running in the Application tab. Outlook.exe is visible in the Processes tab. When I attempted to "End Process" I received a warning, that concerned me enough not to continue. Do you still think it is an add-in problem, even though the problem is intermittent? > [...] > > When exiting Outlook and re-starting Outlook to [quoted text clipped - 8 lines] > and check if the problem still occur. If not, then you need to switch off > add-ins one-by-one to eliminate the culprit. > Thanks Michal. I forgot to mention that this doesn't always happen; i.e. > sometimes it works fine. I have looked at the Task Manger when the problem [quoted text clipped - 4 lines] > Do you still think it is an add-in problem, even though the problem is > intermittent? Yes, I think so. Such problems are usually caused by some add-ins. If you can see the Outlook.exe process, it means Outlook is still running, although you can't see it in the Application tab. SignatureBest regards, Michal [Microsoft Outlook MVP] http://www.codetwo.com Share Outlook on the net without Exchange!
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