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efg20 - 20 Mar 2008 05:26 GMT

We are running windows server 2003 w/ Exchange Server 2003 SP2. Our
workstations are running windows xp pro SP2 w/ office outlook 2003 SP3 and
ie7.

We have multiple users using the same machine. There are some users who can
print e-mails and some who cannot. A user who cannot print e-mails clicks
the printer icon and/or goes to File-->print and nothing happens. I just
installed SP 3 for office in the hopes that this would resolve the issue, but
the same thing is happening. One user showed me how she can print a
"regular" e-mail, but cannot print an html e-mail message.

Any advise would be appreciated.

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Roady [MVP] - 20 Mar 2008 10:54 GMT

Open the message first by double clicking on it. Can you print it now?

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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> We are running windows server 2003 w/ Exchange Server 2003 SP2. Our
> workstations are running windows xp pro SP2 w/ office outlook 2003 SP3 and
[quoted text clipped - 10 lines]
>
> Any advise would be appreciated.

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efg20 - 26 Mar 2008 20:11 GMT

Sorry for the delayed response.

The user cannot print out the e-mail msg. after opening it up. One thing we
did notice is that she cannot print e-mails sent in the html format. Any
e-mails that are sent in rich text or plain text print out just fine. Do you
know how can I allow html e-mail messages to print?

> Open the message first by double clicking on it. Can you print it now?
>
[quoted text clipped - 12 lines]
> >
> > Any advise would be appreciated.

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