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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Replies Seen By All
Our company has individual email addresses, but there is one address seen by all. When a client emails that address 3 employees all get the same email. If employee one replies, then employees two and three don't see the reply. As a result, they end up emailing the client that employee one had already emailed. Is there a way that when whatever employee replies from the general account that everyone can "see" it? Sure, by using a shared mailbox in Exchange you're halfway there already.  SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Our company has individual email addresses, but there is one address > seen by all. When a client emails that address 3 employees all get the > same email. If employee one replies, then employees two and three > don't see the reply. As a result, they end up emailing the client that > employee one had already emailed. Is there a way that when whatever > employee replies from the general account that everyone can "see" it? > Sure, by using a shared mailbox in Exchange you're halfway there already. > [quoted text clipped - 16 lines] > > - Show quoted text - Is this something that can only be done in Exchange? We use a Kerio mailserver. I don't know which kind of sharing functionality Kerio offers. You might want to ask them. SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- >> Sure, by using a shared mailbox in Exchange you're halfway there already. >> [quoted text clipped - 20 lines] > Is this something that can only be done in Exchange? We use a Kerio > mailserver.
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