So where does the crashing happen?
Can you open the attachment when you save it to disk first?

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
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Real World Questions, Real World Answers
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> I have a user that whenever he receives email with an attachment that has
> chinese characters in the Subject or the attachment name , his outlook
[quoted text clipped - 8 lines]
> We are using Exchange 2003 SP2 FE, BE with Cluster Backend.
> He has Outlook 2003.