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MS Office Forum / Outlook / General MS Outlook Questions / March 2008

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Outlook 2000 Rules - "reply to" using template not pulling from he

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Erik - 23 Mar 2008 04:09 GMT
I have set up a form page on a website that emails me through Frontpage
Server Extensions with information. One of the fields is an email address in
a field called "email address". I have successfully added that field the
reply to: in the header so when I receive the email and hit reply it puts in
the address that was added in the form on the website.

However, I have set up a rule that looks for the subject "New Member" and
"replies using a specific template" and I have set up that template which
works fine, but when it automatically replies it sends it to the email that I
have set up on the frontpage server extensions, not the email that was placed
in the header as "reply-to" which it pulled from the form (again, it works
fine if I manually pull up the email and hit reply)

Any suggestions?
F.H. Muffman - 23 Mar 2008 06:52 GMT
> I have set up a form page on a website that emails me through
> Frontpage Server Extensions with information. One of the fields is an
[quoted text clipped - 12 lines]
>
> Any suggestions?

Rewrite the web form so that the From: is the email address?  AFAIK, Outlook
has had a bug all along where the 'Reply using this template' rule action
doesn't follow proper mail client functionality and replies to the From address
and not the Reply To address.  I am pretty sure it wasn't fixed in 2k7.

I'd also call MS and file a bug complaining about broken functionality.

Signature

-f.h

Erik - 23 Mar 2008 15:34 GMT
Unfortunately when I go to the form properties/options/email results I can
only add a "subject" and the "reply-to" line. There is an advanced button but
it only has hidden fields and I am not sure what to do with that?

- Erik

> > I have set up a form page on a website that emails me through
> > Frontpage Server Extensions with information. One of the fields is an
[quoted text clipped - 19 lines]
>
> I'd also call MS and file a bug complaining about broken functionality.
F.H. Muffman - 23 Mar 2008 17:55 GMT
>>> I have set up a form page on a website that emails me through
>>> Frontpage Server Extensions with information. One of the fields is
[quoted text clipped - 26 lines]
> button but it only has hidden fields and I am not sure what to do with
> that?

If it is something built in to Front Page, I'd go ask over in one of those
groups for a workaround, unless you think you can get MS to fix a bug that's
been there for at least 8 years now.  

Well, I guess another alternative is to write your own action for a rule
that will actually work properly, using the Reply-To address rather than
the From address.

Signature

-f.h.


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