cannot delete message

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Richard C. Roose - 25 Mar 2008 22:57 GMT

Hi All,

When I try delete a message in outlook or outlook express, instead of not showing the message shows with a dashed line through it. My service provider claims it is not on thier side. Is there any way to get rid of these deleted messages so I don't need to wade through them everytime I check my mail?

Thanks
Dcroose

Reply to this Message

Brian Tillman - 26 Mar 2008 13:47 GMT

> When I try delete a message in outlook or outlook express, instead of
> not showing the message shows with a dashed line through it. My
> service provider claims it is not on thier side. Is there any way to
> get rid of these deleted messages so I don't need to wade through
> them everytime I check my mail?

You are using an IMAP account and that's how IMAP handles deletion. It
marks messages so you know they will be deleted, but it doesn't delete them
until you click Edit>Purge Deleted Messages. Outlook 2007 will purge them
automatically when you change folders. One way to address the issue is, of
course, to click Edit>Purge Deleted Messages periodically. Another is to
click View>Arrange By>Current View>Hide Messages Marked for Deletion.

Signature

Brian Tillman [MVP-Outlook]

Reply to this Message

Richard C. Roose - 27 Mar 2008 01:47 GMT

Thanks Brian, That is the answer I needed.

Dcroose

Reply to this Message

Rate this thread: