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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Recover Deleted Items not working!
When I attempt to Recover Deleted Items in Outlook '03, the item doesn't return to the Deleted Items folder. However, when I access Outlook Web Access, the item is in the Deleted Items folder there. My IT department here at work is scratching their head over this one! They have no idea why this is happening! Any thoughts? Has your IT department tried to delete and recreate your Outlook profile? Delete it from the mail applet, restart the PC, then recreate the Outlook profile. Don't delete the mailbox on Exchange, just recreate the profile on the Outlook side.  SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > When I attempt to Recover Deleted Items in Outlook '03, the item doesn't > return to the Deleted Items folder. However, when I access Outlook Web > Access, the item is in the Deleted Items folder there. My IT department here > at work is scratching their head over this one! They have no idea why this is > happening! > Any thoughts? K: Thanks - yes, they've done that ... they've tried everything ... well ... not everything, because we're still having the problem! J. > Has your IT department tried to delete and recreate your Outlook profile? > Delete it from the mail applet, restart the PC, then recreate the Outlook [quoted text clipped - 7 lines] > > happening! > > Any thoughts? Does your Outlook 2003 not have SP1 installed and are you using cached mode? Those two scenarios together may mean that recover deleted items doesn't work. SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > K: Thanks - yes, they've done that ... they've tried everything ... well ... > not everything, because we're still having the problem! [quoted text clipped - 11 lines] > > > happening! > > > Any thoughts? [Ding-Ding-Ding] We have a winner - it's "cached mode" that's the culprit! Unfortunately, we need to leave it on as there are scenarios where I will need it functioning on my laptop! On an "as needed" basis, I can go in and disable cached mode to recover any deleted email, but then I need to re-enable it ... No biggie - I've suffered worse! Thanks again - great troubleshooting! J. > Does your Outlook 2003 not have SP1 installed and are you using cached mode? > Those two scenarios together may mean that recover deleted items doesn't [quoted text clipped - 15 lines] > > > > happening! > > > > Any thoughts? > [Ding-Ding-Ding] > [quoted text clipped - 4 lines] > On an "as needed" basis, I can go in and disable cached mode to > recover any deleted email, but then I need to re-enable it ... Disable it, close Outlook, delete the OST, start Outlook, and reenable Cached Exchange mode to allow Outlook to rebuild the OST from scratch. See if that helps. SignatureBrian Tillman [MVP-Outlook]
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