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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Deleted items folder
My Deleted items folder is reporting incorrect size in Outlook 2003. After deleting all items (inc removing the 'recover deleted items'). I am going over my mailbox limit and no one knows how to sort this. I have reset my outlook profile and LAN profile, to no avail. Any idea's. Many thanks in advance. Pete Is this an Exchange account?  SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > My Deleted items folder is reporting incorrect size in Outlook 2003. After deleting all items (inc removing the 'recover deleted items'). I am going over my mailbox limit and no one knows how to sort this. I have reset my outlook profile and LAN profile, to no avail. > [quoted text clipped - 3 lines] > > Pete Yep, it's an exchange account. Server problem? It may be since all your mail is held on the server but I'll do some research and get back to you. SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Yep, it's an exchange account. Server problem? This could be directly related to Deleted Item Retention in Exchange. The default, depending on which version of Exchange is 7 days but it can easily be changed and usually is (to prevent having to recover mail). I have DIR set to 30 days on my server. This could be the culprit. SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Yep, it's an exchange account. Server problem? Many thanks for your input KOrland. The deleted item retention period on our Server is 30 days also. Not sure how this could be the culprit as we have removed all deleted items from the mailbox, but they still flag as taking up space. The only I can see to this point is exporting mail and recreating the mailbox. Thanks again. Pete You will never get a real time size match on the mailbox between Exchange and Outlook because of Deleted Item Retention. That is the most likely culprit. However, if you're receiving emails from your System Administrator about being over your mailbox size that might be a different matter. SignatureKathleen Orland - MVP Outlook Outlook Tips: http://www.outlook-tips.net/ http://www.howto-outlook.com/ > Many thanks for your input KOrland. > [quoted text clipped - 4 lines] > > Pete
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