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MS Office Forum / Outlook / General MS Outlook Questions / March 2008Outlook 2000
When I click on one of the personal folders I created in Outlook 2000, I am getting the message "Unable to display the folder". I have searched deep into my computer and cannot find it. I'm not sure how it got deleted as all of the other folders I created are fine. Can you help? The steps you used to corrupt your Outlook profile would permit someone to help. Without that information I'm not sure how you expected help from a newsgroup. Outlook 2000 is many years out of support. You failed even to state which mail support mode of Outlook 2000 you are using. You might also want to consider divulging to us why you felt you needed multiple Personal Folders in Outlook. We are not mind readers, and I'm struggling to come up with a reason you felt you needed to do so.  SignatureRuss Valentine [MVP-Outlook] > When I click on one of the personal folders I created in Outlook 2000, I > am > getting the message "Unable to display the folder". I have searched deep > into my computer and cannot find it. I'm not sure how it got deleted as > all > of the other folders I created are fine. Can you help? Russ, Please accept my apology for not giving you enough info. I use Microsoft 2000 Office for my email program. The files I created were in "My Shortcuts" and contain various saved emails i.e recipes, order info, etc. One of these shortcuts displays "Unable to open the folder" when I click on it. I can't access anything on it (properties, etc). I searched on the web and performed many tasks...scanpst.exe, different search modes. I am not very experienced, but willing to take chances. >The steps you used to corrupt your Outlook profile would permit someone to >help. Without that information I'm not sure how you expected help from a [quoted text clipped - 9 lines] >> all >> of the other folders I created are fine. Can you help? You've only added to the confusion. We still have no idea which mail support mode of Outlook 2000 you are using, and it matters greatly. I'll give you two choices: Internet Mail Only or Corp/Workgroup. First you said you created multiple Personal Folders in your Outlook profile. Now you say you created files in "My Shortcuts." We still have no idea what you did. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 26 lines] >>> all >>> of the other folders I created are fine. Can you help? Russ, It is Internet Mail. As I tried to explain to you I am very unexperienced on computer matters. The files I created are in "My Shortcuts" and using the personal folders term was due to my lack of knowledge. One of the shortcuts is what I am having problems with, and unfortunately, it happens to be one that is most important to me. >You've only added to the confusion. We still have no idea which mail support >mode of Outlook 2000 you are using, and it matters greatly. I'll give you [quoted text clipped - 7 lines] >>>> all >>>> of the other folders I created are fine. Can you help? If you are referring to the "My Shortcuts" section of Outlook, those are simply links to files on your hard drive. The link may be corrupt, but the file should still be on your hard drive where you created it and you can easily recreate a link to it. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 18 lines] >>>>> all >>>>> of the other folders I created are fine. Can you help? Yes, that is what I am referring to. Can you tell me how to create a link to it? >If you are referring to the "My Shortcuts" section of Outlook, those are >simply links to files on your hard drive. The link may be corrupt, but the [quoted text clipped - 5 lines] >>>>>> all >>>>>> of the other folders I created are fine. Can you help? I don't remember the exact steps because this feature was abandoned years ago. Didn't you create the links in the first place? Can't you just do the same thing now? SignatureRuss Valentine [MVP-Outlook] > Yes, that is what I am referring to. Can you tell me how to create a link > to [quoted text clipped - 9 lines] >>>>>>> all >>>>>>> of the other folders I created are fine. Can you help? All I did was right click in the outlook today bar and there were prompts and I clicked to create a new shortcut. Can't you tell me how to retrieve the stored info from my hard drive as it's extremely important info. >Yes, that is what I am referring to. Can you tell me how to create a link to >it? [quoted text clipped - 4 lines] >>>>>>> all >>>>>>> of the other folders I created are fine. Can you help? I don't see how I can since I did not create the file. You did. What type of file did you create and where did you put it? SignatureRuss Valentine [MVP-Outlook] > All I did was right click in the outlook today bar and there were prompts > and [quoted text clipped - 11 lines] >>>>>>>> all >>>>>>>> of the other folders I created are fine. Can you help? IIRC, "My Shortcuts" linked to Outlook folders you created in your Outlook profile, not files on your hard drive. You accessed the latter through "Other Shortcuts." Once again, we are hampered by the lack of any accurate information. I still see no reason you could not recreate the link to an Outlook folder in your profile using the same method you did before (usually a R click on "My Shortcuts). I'm sure the data still exists in your Outlook profile. SignatureRuss Valentine [MVP-Outlook] > All I did was right click in the outlook today bar and there were prompts > and [quoted text clipped - 11 lines] >>>>>>>> all >>>>>>>> of the other folders I created are fine. Can you help? Maybe I can help - show your folder tree by expanding every little + sign you see. When you come across the folder for the shortcut you no longer have, right cilck on it and select "add to shortcut bar." You will need to use the View menu selection to show your folders. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, doydoy via OfficeKB.com asked: | All I did was right click in the outlook today bar and there were | prompts and I clicked to create a new shortcut. Can't you tell me [quoted text clipped - 10 lines] |||||||| all |||||||| of the other folders I created are fine. Can you help? You see the shortcut is still on the outlook bar but when I click on it it says "Unable to display the folder" >Maybe I can help - show your folder tree by expanding every little + sign you see. When you come across the folder for the shortcut you no longer have, right cilck on it and select "add to shortcut bar." You will need to use the View menu selection to show your folders. > [quoted text clipped - 3 lines] >|||||||| all >|||||||| of the other folders I created are fine. Can you help? Delete it and recreate it using my method - it is corrupt. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, doydoy via OfficeKB.com asked: | You see the shortcut is still on the outlook bar but when I click on | it it says "Unable to display the folder" [quoted text clipped - 9 lines] |||||||||| all |||||||||| of the other folders I created are fine. Can you help? You are still failing to display your actual folders. Do so: View > Folder List SignatureRuss Valentine [MVP-Outlook] > You see the shortcut is still on the outlook bar but when I click on it it > says "Unable to display the folder" [quoted text clipped - 9 lines] >>|||||||| all >>|||||||| of the other folders I created are fine. Can you help? Although the shortcut is still on my side bar when I click view, folder list it isn't there. >You are still failing to display your actual folders. Do so: >View > Folder List [quoted text clipped - 4 lines] >>>|||||||| all >>>|||||||| of the other folders I created are fine. Can you help? So, as I've said from the beginning, only you can provide the information necessary to solve your problem and you have provided us none. If the folder is missing from your folder hierarchy that readily explains the error message from the shortcut bar. It also leaves you as the only culprit in this crime. Folders do not disappear all on their own for no reason. Only the end user can make folders disappear. If the folder is not in your Deleted Items Folder, then you must restore it from your most recent backup of your data file. SignatureRuss Valentine [MVP-Outlook] > Although the shortcut is still on my side bar when I click view, folder > list [quoted text clipped - 9 lines] >>>>|||||||| all >>>>|||||||| of the other folders I created are fine. Can you help? I am giving up and accepting the fact that the info is gone forever. Unfortunately, the process did not restore my file either. I also think it's a shame that you felt it necessary to be so condescending when I explained from the beginning that I was an unexperienced user. >So, as I've said from the beginning, only you can provide the information >necessary to solve your problem and you have provided us none. If the folder [quoted text clipped - 9 lines] >>>>>|||||||| all >>>>>|||||||| of the other folders I created are fine. Can you help? Being inexperienced does not prevent you from making clear, accurate statements of what you are looking at and and what you are doing. It took over 10 posts for us to learn that you were creating new folders in your Personal Folders file and that you were not even examining that Personal Folders file. Here are some tips on how to post in newsgroups: http://support.microsoft.com/?id=555375 SignatureRuss Valentine [MVP-Outlook] >I am giving up and accepting the fact that the info is gone forever. > Unfortunately, the process did not restore my file either. I also think [quoted text clipped - 17 lines] >>>>>>|||||||| all >>>>>>|||||||| of the other folders I created are fine. Can you help?
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