Office attachments garbled

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Frank - 12 May 2008 17:44 GMT

I have been noticing every now and then some users complaining of receiving
garbled doc, and xml files. We are using exchange 2003 and outlook 2003.
After investigating we found we could open the attachments if we use outlook
web access.

Not all users are having this issue. It seems to be sparodic. Can anyone
shed some light on this issue? We are stumped.

Thanks.

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K. Orland - 12 May 2008 20:10 GMT

Are there any error messages? Any entries in the application event viewer?

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Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

> I have been noticing every now and then some users complaining of receiving
> garbled doc, and xml files. We are using exchange 2003 and outlook 2003.
[quoted text clipped - 5 lines]
>
> Thanks.

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Radu - 18 May 2008 04:16 GMT

Here's additional info
XP Pro all fixes Office 2003 all fixes
Only get garbled message (it actually is an inline display of attchment)
from someone who sends to "undisclosed recipient".
No problems from anyone else, regardless of attachment.
Hope this helps.

> Are there any error messages? Any entries in the application event viewer?
>
[quoted text clipped - 7 lines]
> >
> > Thanks.

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