Outlook 2003 'Not Respoding' when double clicking on email.

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Marcus - 13 May 2008 08:21 GMT

Hi,

When I our user double clicks on a MS Outlook email it doesn't open & then
it ends up as 'Not Responding' up the top.

We've tried resetting his profile & also reinstalling MS Office as well
including uninstalling it then re-installing it.

The only thing I haven't done is to see if Nortons Anti-virus is causing any
conflicts but I don't think our user has any other 3rd party software being
used with his MS Outlook email.

It happens on emails with attachments of 4mb-20mb that I've tried opening.
Smaller emails in kb size open ok.

Any ideas anyone?

Thanks, Marcus

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Roady [MVP] - 13 May 2008 08:38 GMT

Does the email load in the Reading Pane?
Do you have Cached Exchange Mode enabled?
Note that if it is disabled, getting the info from the server could take a
while.

Disabling any virus scanner integration with Outlook is a good idea.

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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> Hi,
>
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>
> Thanks, Marcus

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Marcus - 14 May 2008 02:19 GMT

Hi,

I turned the cache on & immediately we could see the difference.

I should of checked that first :o

Thanks for your input.

> Does the email load in the Reading Pane?
> Do you have Cached Exchange Mode enabled?
[quoted text clipped - 23 lines]
> >
> > Thanks, Marcus

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Roady [MVP] - 14 May 2008 13:50 GMT

You're welcome! :-)

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> Hi,
>
[quoted text clipped - 35 lines]
>> >
>> > Thanks, Marcus

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