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MS Office Forum / Outlook / General MS Outlook Questions / May 2008Outlook 2000 error opening Personal Folders
When I try to expand Personal Folders, I get this error: "Unable to expand the folder. The set of folders could not be opened. The information store could not be opened." I ran the Inbox Repair Tool, with no effect (it found only minor inconsistencies). I've been unable to find any information relevant to this particular error. Can anyone help? Thanks. What's the size of the pst-file you are trying to open?  SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > When I try to expand Personal Folders, I get this error: "Unable to expand > the folder. The set of folders could not be opened. The information store [quoted text clipped - 4 lines] > error. > Can anyone help? Thanks. It's 459,728KB. > What's the size of the pst-file you are trying to open? > [quoted text clipped - 6 lines] > > error. > > Can anyone help? Thanks. Create a new pst-file and set it as the default delivery location. Then see if you can connect to it or try to open it on another computer with Outlook installed. SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > It's 459,728KB. > [quoted text clipped - 10 lines] >> > error. >> > Can anyone help? Thanks. Thanks. I'm not sure if what I did was right. I created a new .pst called Test. I then opened Test. At that point, in the folders panel in Outlook I had Outlook Today and two instances of Personal Folders (the old one and the new one from Test). I set Test to receive POP mail deliveries. At one point or another I got a warning about old shortcuts being moved. Somehow, I ended up this way: Outlook Today [Personal Folders] Personal Folders My old Personal Folders seem to be part of the 'Outlook Today' folder; the new Personal Folders, from Test, is listed separately. I can open both of them. I haven't had the error occur again. I don't know for sure that things are better. But thanks for the ideas. > Create a new pst-file and set it as the default delivery location. Then see > if you can connect to it or try to open it on another computer with Outlook [quoted text clipped - 14 lines] > >> > error. > >> > Can anyone help? Thanks. You're welcome! :-) At this point you might want to decide to move/copy your items from your original pst-file to the new one just in case there still is a corruption in your original pst-file. SignatureRobert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- > Thanks. I'm not sure if what I did was right. I created a new .pst called > Test. I then opened Test. At that point, in the folders panel in Outlook I [quoted text clipped - 32 lines] >> >> > error. >> >> > Can anyone help? Thanks. |
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