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MS Office Forum / Outlook / General MS Outlook Questions / May 2008

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globe address book update in cache mode of outlook 2003

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lasso - 20 May 2008 03:26 GMT
we're using outlook cache mode for mobile user. if there is new entry in
globe address book, the cache mode can't display it immediately.  Is there a
method so that it can display updated address book immediately?
neo [mvp outlook] - 20 May 2008 11:33 GMT
Couple of things have to happen before Outlook will display it...

1) The Exchange server has to rebuild the offline address book

    This happens once every 24 hours by default.  If you haven't make any
changes to server configuration, then I think the time is something like 4
or 5 AM.

2) Once the offline address book is rebuilt on the server, Outlook will
download changes once every 24 hours.

Depending on your site, you may decide to have the offline address book
rebuilt more frequently.  For example, the site I work for rebuilds it 3
times a day.   This way the remote workforce has a better shot of getting
new items to show, however we still state that new items will take 24 hours
to show in the GAL.

What else am I missing... oh, you might want to take a peek at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;823580&sd=RMVP

We use this key to suppress downloading of the offline address book for
workstations (those that never leave the site), but not for offsite stuff.
This is about as close as you can get to real-time if you want the client
workstation to use cached mode.

> we're using outlook cache mode for mobile user. if there is new entry in
> globe address book, the cache mode can't display it immediately.  Is there
> a
> method so that it can display updated address book immediately?
lasso - 20 May 2008 15:07 GMT
I think I got a very clear answer from you. thank you very much

> Couple of things have to happen before Outlook will display it...
>
[quoted text clipped - 25 lines]
> > a
> > method so that it can display updated address book immediately?
 
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