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MS Office Forum / Outlook / General MS Outlook Questions / May 2008

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Access other mailbox

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Ashpoint - 21 May 2008 22:56 GMT
I have access to another mailbox (sales@mydomain.com)

If I reply to a mail item, the reply goes out from sales@mydomain.com (good)

BUT

My reply ends up in MY sent items and NOT (as I would have expected,) in the
Sales mailbox sent items.

I haven't tried creating a RULE to move the sent message to the Sales sent
items folder yet.  I sorta feel this might correct the issue.

I wonder if there is a workaround and/or a reason why this behavior is
happening.

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Ashpoint

Roady [MVP] - 21 May 2008 23:29 GMT
Outlook doesn't do this automatically but you can use an addin for this;
http://addins.howto-outlook.com/ivasoft_unisent
or
http://addins.howto-outlook.com/lucatec_mask

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Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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> I have access to another mailbox (sales@mydomain.com)
>
[quoted text clipped - 12 lines]
> I wonder if there is a workaround and/or a reason why this behavior is
> happening.
VanguardLH - 22 May 2008 15:49 GMT
> I have access to another mailbox (sales@mydomain.com)
>
[quoted text clipped - 10 lines]
> I wonder if there is a workaround and/or a reason why this behavior is
> happening.

You didn't mention WHICH type of e-mail accounts you are using.  If they
are all POP3 or Exchange accounts, Outlook will aggregate all POP3 and
Exchange accounts under one message store, so all sent items using that
message store are recorded in that message store's Sent Items folder.
Because of the aggregation of same-type accounts, you will need to use
rules to separate them based on your own criteria.

Create seperate Sent Items folders for each account, like "Sent Items -
<account>".  Then use a rule "check messages after sending" to detect
through which account a message was sent and move that copy to the
appropriate folder.
 
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