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MS Office Forum / Outlook / General MS Outlook Questions / May 2008Outlook will not connect
We have an Outlook 2003 Client that suddenly stopped working. It would not connect to the email server and does not go into the work off line mode even though we changed the configuration to manually connect. As a fix Office was uninstalled and re-installed and the problem persists. We have followed all of the recomendations from from Technet, i.e. created a new profile, deleted all of the .pst files and .ost files and it still will not connect or even go into off line operation. What else is there we have missed? What error message do you get when it tries to connect and fails? > We have an Outlook 2003 Client that suddenly stopped working. It would not > connect to the email server and does not go into the work off line mode even [quoted text clipped - 3 lines] > deleted all of the .pst files and .ost files and it still will not connect > or even go into off line operation. What else is there we have missed? I think I am having a similar problem. The program will not open completely. Only the headings appear on the upper portion. The bottom view stays blank and the program freezes. I have tryied the uninstall and that does not solve the problem either. > What error message do you get when it tries to connect and fails? > [quoted text clipped - 5 lines] > > deleted all of the .pst files and .ost files and it still will not connect > > or even go into off line operation. What else is there we have missed? Glen, Thx for replying. I do not get an error message at all. It just locks up with the hour glass constantly on. I really don't know what's going on here? Any idea? > I think I am having a similar problem. The program will not open completely. > Only the headings appear on the upper portion. The bottom view stays blank [quoted text clipped - 10 lines] > > > deleted all of the .pst files and .ost files and it still will not connect > > > or even go into off line operation. What else is there we have missed? Unable to open your default email folders. You must connect to your Microsoft Exchange Server Computer with the current profile before you can syncronize your folder with your offline folder file. Thanks, -David > What error message do you get when it tries to connect and fails? > [quoted text clipped - 9 lines] >> connect >> or even go into off line operation. What else is there we have missed? Are you using an Alias name for the exchange server? Try and change the profile to use the exchange server's FQDN in which the mailbox resides on. This could be related to a global catalog issue, but let's try this first. > Unable to open your default email folders. You must connect to your > Microsoft Exchange Server Computer with the current profile before you can [quoted text clipped - 15 lines] > >> connect > >> or even go into off line operation. What else is there we have missed? Yes we are using the FQDN and the only problem is on just this one desktop. > Are you using an Alias name for the exchange server? Try and change the > profile to use the exchange server's FQDN in which the mailbox resides on. [quoted text clipped - 26 lines] >> >> or even go into off line operation. What else is there we have >> >> missed? Excellent. When you go to the ProfileMaker and enter the Exchange server name , does the name ofthe user get underlined? I am assuming you have also tried a test profile too. What are the results? :) > Yes we are using the FQDN and the only problem is on just this one desktop. > [quoted text clipped - 28 lines] > >> >> or even go into off line operation. What else is there we have > >> >> missed? Yes it underlines the username. We have tried a test profile. > Excellent. > When you go to the ProfileMaker and enter the Exchange server name , does [quoted text clipped - 39 lines] >> >> >> or even go into off line operation. What else is there we have >> >> >> missed? How does Outlook behave with: Outlook.exe /safe:2 > Yes it underlines the username. We have tried a test profile. > [quoted text clipped - 41 lines] > >> >> >> or even go into off line operation. What else is there we have > >> >> >> missed? We will give it a try. > How does Outlook behave with: > [quoted text clipped - 55 lines] >> >> >> >> or even go into off line operation. What else is there we have >> >> >> >> missed? Outlook did not recognize /safe:2. we are going to try /safe as soon as we can contact the user. > We will give it a try. >> How does Outlook behave with: [quoted text clipped - 58 lines] >>> >> >> >> or even go into off line operation. What else is there we have >>> >> >> >> missed? Sorry, it is: Outlook.exe /safe:02 > Outlook did not recognize /safe:2. we are going to try /safe as soon as we > can contact the user. [quoted text clipped - 60 lines] > >>> >> >> >> or even go into off line operation. What else is there we have > >>> >> >> >> missed? How did this steP work for you, or did you find a different solution? > Sorry, it is: > [quoted text clipped - 64 lines] > > >>> >> >> >> or even go into off line operation. What else is there we have > > >>> >> >> >> missed? Hello, How did this switch work, or did you find another solution? > Sorry, it is: > [quoted text clipped - 64 lines] > > >>> >> >> >> or even go into off line operation. What else is there we have > > >>> >> >> >> missed? The user is on travel and we have not been able to connect to him. I think I understand the switch now and we are still waiting to try it. We appreciate you help and will get back to you as soon as we can connect with the user. > Hello, > How did this switch work, or did you find another solution? [quoted text clipped - 82 lines] >> > >>> >> >> >> have >> > >>> >> >> >> missed? |
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