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MS Office Forum / Outlook / General MS Outlook Questions / May 2008email address auto complete...
hello, i have a user whose autocomplete doesn't remember email addresses for more than a day. so, everytime that she needs to send out an email she has to open up the address book or type in the complete address. the only idea i has was to delete the original NK2 file. any ideas as to why this happens? she's using Outlook 2003 on Windows XP. not sure if this helps. your ideas or fix is appreciated... > i have a user whose autocomplete doesn't remember email addresses for > more than a day. so, everytime that she needs to send out an email [quoted text clipped - 5 lines] > > your ideas or fix is appreciated... A new mail profile should fix it.  SignatureBrian Tillman [MVP-Outlook] thx Brian, but i've already switched her from one computer to another and it's still the same problem. i did not copy over her original .nk2 file. do you think i should delete her current profile and recreate? thx.. > > i have a user whose autocomplete doesn't remember email addresses for > > more than a day. so, everytime that she needs to send out an email [quoted text clipped - 7 lines] > > A new mail profile should fix it. Just out of wild curiosity - are you using roaming profiles? > thx Brian, but i've already switched her from one computer to another and > it's still the same problem. i did not copy over her original .nk2 file. do [quoted text clipped - 13 lines] > > > > A new mail profile should fix it. hello the_professor... no not using roaming profiles. > Just out of wild curiosity - are you using roaming profiles? > [quoted text clipped - 15 lines] > > > > > > A new mail profile should fix it. Creating a new mail profile is the only fix for this issue as the profile is corrupt. SignatureMilly Staples [MVP - Outlook} Please post all followup questions to the newsgroups only to keep the discussion intact. > thx Brian, but i've already switched her from one computer to another and > it's still the same problem. i did not copy over her original .nk2 file. do [quoted text clipped - 13 lines] > > > > A new mail profile should fix it. > thx Brian, but i've already switched her from one computer to another > and it's still the same problem. Since mail profiles are PC-specific, it appears you have the same problem on each PC. > i did not copy over her original .nk2 file. I don't see that that is relevant, unless she needs access to all the old addresses. The NK2 file she has should retain whatever address she enters in the recipient fields when she sends mail. If that doesn't happen, then it's nearly always a mail profile problem. > do you think i should delete her current profile and recreate? Just create the new profile without deleting the old one. You can always delete it later if you wish. http://www.howto-outlook.com/faq/newprofile.htm SignatureBrian Tillman [MVP-Outlook] |
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