It sounds as though you have installed an unsatisfactory add-in that is
forcing a (poor) toolbar. Check your add-ins. See how to find add-ins
http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

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Terry Farrell - MSWord MVP
> Each time I open any 2003 Office application (word, excel, outlook) I get
> a
> new custom toolbar. I have to go in and delete them but they keep coming
> back. How do I stop this from happening? I have even reinstalled MS
> Office.
This worked for word what about excel and outlook??