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MS Office Forum / Word / General MS Word Questions / November 2008Cannot email from within Word 2007
Can anyone help? We try to email a document (Office Button > Send) from within Word 2007, but nothing happens. Upon checking the Windows Vista Task Manager, we can see the Outlook.exe process running, but Task Manager does not report an Outlook.exe application and the 'New Message' window is not displayed on the screen. This conflict locks up Word 2007 which cannot be closed until the process is terminated. If Outlook is running, we are often able to successfully email the document because the 'New Message ' window will appear on the screen. Unfortunately, having to open Outlook each time is very frustrating and defeats the purpose of the "integrated" email feature in Word. Any ideas what is happening and why Outlook will not display a 'New Message' window out of Word 2007? Are you using Outlook 2007?  SignatureJoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" > Can anyone help? We try to email a document (Office Button > Send) from > within Word 2007, but nothing happens. Upon checking the Windows Vista [quoted text clipped - 9 lines] > what is happening and why Outlook will not display a 'New Message' window > out of Word 2007? Yes, JoAnn, we are also using Outlook 2007. The two should be extremely compatible, but we are not having much success thus far. Thanks, Richard ********************* > Are you using Outlook 2007? > [quoted text clipped - 11 lines] >> what is happening and why Outlook will not display a 'New Message' window >> out of Word 2007? Is Outlook set as the default mail program? SignatureHope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP > Yes, JoAnn, we are also using Outlook 2007. The two should be extremely > compatible, but we are not having much success thus far. [quoted text clipped - 18 lines] >>> ideas what is happening and why Outlook will not display a 'New Message' >>> window out of Word 2007? Yes, we have tried to set Outlook 2007 as the default email program under Control Panel > Programs > Default Programs > Set program access and computer defaults. Unfortunately, it appears that this default is not saved, because it is reset to "Use my current e-mail program" every time we re-enter the dialog. Furthermore, we are not really sure what it means to "Use my current e-mail program." We also noted that Outlook 2007 retains all its defaults under Control Panel > Programs > Default Programs > Set Default Programs. Regardless, we still continue to have the same problem. Thanks, Richard > Is Outlook set as the default mail program? > [quoted text clipped - 20 lines] >>>> ideas what is happening and why Outlook will not display a 'New >>>> Message' window out of Word 2007? If you do not have Outlook open all of the time, what are you using as your mail program? SignatureHope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP > Yes, we have tried to set Outlook 2007 as the default email program under > Control Panel > Programs > Default Programs > Set program access and [quoted text clipped - 35 lines] >>>>> Any ideas what is happening and why Outlook will not display a 'New >>>>> Message' window out of Word 2007? We are using Outlook 2007 as our email program, but we typically don't open it until we need it for something. Regardless, the email editor should open when we send a document from within Word or any other application. At least it always has done on a number of our other computers. Furthermore, the process OUTLOOK.EXE is always loaded into memory when sending the document from within Word 2007, it is just that the email editor does not open on the screen. Thanks, Richard ******************** > If you do not have Outlook open all of the time, what are you using as > your mail program? [quoted text clipped - 40 lines] >>>>>> Any ideas what is happening and why Outlook will not display a 'New >>>>>> Message' window out of Word 2007? Seeing 'Use my current email program' is correct and although you may see Outlook listed without its button checked, as long as you selected Outlook from the Set Your Default Programs and pressed the Set this Program as Default option. I always found that a bit crazy and never understood why the Outlook button was never set. SignatureTerry Farrell - MSWord MVP > Yes, we have tried to set Outlook 2007 as the default email program under > Control Panel > Programs > Default Programs > Set program access and [quoted text clipped - 35 lines] >>>>> Any ideas what is happening and why Outlook will not display a 'New >>>>> Message' window out of Word 2007? This may not apply to Vista, but in Windows XP there is also a setting in Control Panel | Internet Options | Programs to choose the default mail client. SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA > Seeing 'Use my current email program' is correct and although you may see > Outlook listed without its button checked, as long as you selected Outlook [quoted text clipped - 43 lines] >>>>>> Any ideas what is happening and why Outlook will not display a 'New >>>>>> Message' window out of Word 2007? Suzanne Yes, this is specific to Vista. WinXP is/was far more obvious. Terry > This may not apply to Vista, but in Windows XP there is also a setting in > Control Panel | Internet Options | Programs to choose the default mail [quoted text clipped - 47 lines] >>>>>>> feature in Word. Any ideas what is happening and why Outlook will >>>>>>> not display a 'New Message' window out of Word 2007? Thank you for the reply, Terry. So you are saying that 'Use my current email program' means that the default program will be used? Furthermore, this would infer that choosing another program is simply a way of over-riding the default, correct? I agree with you, it is ridiculous that the option button is not set for the default program or, at very least, that the 'Use my current email program' item could echo the current program in parens after the setting. All of this is too confusing. The user is never sure what the difference is between "Control Panel > Programs > Default Programs > Set program access and computer defaults,"Programs > Default Programs > Set Default Programs," and now, according to Suzanne, another setting inside Internet Explorer. Can someone explain all the differences and the precedence? What cancels what and what over-rides what? Thanks, Richard ***************** > Seeing 'Use my current email program' is correct and although you may see > Outlook listed without its button checked, as long as you selected Outlook [quoted text clipped - 43 lines] >>>>>> Any ideas what is happening and why Outlook will not display a 'New >>>>>> Message' window out of Word 2007? The Internet Options in Internet Explorer are the same dialog that is accessed from Internet Options in the Control Panel in Windows XP. I gather from Terry's remarks that the setup in Vista is different. SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA > Thank you for the reply, Terry. So you are saying that 'Use my current > email program' means that the default program will be used? Furthermore, [quoted text clipped - 63 lines] >>>>>>> feature in Word. Any ideas what is happening and why Outlook will >>>>>>> not display a 'New Message' window out of Word 2007? It is different and I honestly cannot see that it improves anything over how XP handled Program defaults. It just seems more confusing. Terry > The Internet Options in Internet Explorer are the same dialog that is > accessed from Internet Options in the Control Panel in Windows XP. I [quoted text clipped - 67 lines] >>>>>>>> feature in Word. Any ideas what is happening and why Outlook will >>>>>>>> not display a 'New Message' window out of Word 2007? |
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