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MS Office Forum / Word / General MS Word Questions / February 2005Error Message
Continuing to get error message "microsoft word has encounter a problem and needs to close. After closing, get message word automattically saved changes to the normal document template. Do you want to load. Having all kinds of problems getting to word. I have xp. > Continuing to get error message "microsoft word has > encounter a problem and needs to close. [quoted text clipped - 4 lines] > > Having all kinds of problems getting to word. I have xp. Close Word, and search for a file called normal.dot and delete it. Word will rebuild it on next start up.  SignatureInterim Systems and Management Accounting Gordon Burgess-Parker Director www.gbpcomputing.co.uk Do not *ever* delete Normal.dot. It is sufficient to rename it. In this case, even that may not be necessary. If the OP is running Norton AntiVirus, it may suffice to disable its Office Plug-in. SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > > Continuing to get error message "microsoft word has > > encounter a problem and needs to close. [quoted text clipped - 7 lines] > Close Word, and search for a file called normal.dot and delete it. Word > will rebuild it on next start up. > Do not *ever* delete Normal.dot. Why ever not? I have done so many times - the only time there is a problem is if you have customised it as you lose all the customisation. SignatureInterim Systems and Management Accounting Gordon Burgess-Parker Director www.gbpcomputing.co.uk Deleting your own is fine; I would caution against deleting anybody else's or advising anybody else to delete it for exactly the reason that you mention. SignaturePlease respond to the Newsgroup for the benefit of others who may be interested. Questions sent directly to me will only be answered on a paid consulting basis. Hope this helps, Doug Robbins - Word MVP >> Do not *ever* delete Normal.dot. > > Why ever not? I have done so many times - the only time there is a problem > is if you have customised it as you lose all the customisation. You are a Director of an IT support company and you recommended deleting normal.dot and you don't know why that is wrong? No wonder IT support has such a bad name. SignatureTerry Farrell - Word MVP http://word.mvps.org/ : > Do not *ever* delete Normal.dot. : : Why ever not? I have done so many times - the only time there is a : problem is if you have customised it as you lose all the customisation. How do you get "IT" out of "Interim Systems and Management Accounting"? SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > You are a Director of an IT support company and you recommended deleting > normal.dot and you don't know why that is wrong? No wonder IT support has [quoted text clipped - 4 lines] > : Why ever not? I have done so many times - the only time there is a > : problem is if you have customised it as you lose all the customisation. Suzanne S. Barnhill shared this with us in microsoft.public.word.newusers: > How do you get "IT" out of "Interim Systems and Management > Accounting"? www.gbpcomputing.co.uk <quote> GBP Computing Ltd Your One-Stop Small Business Support Service in and around North Staffordshire and the Peak District. Book-keeping, Management Accounting and IT Support Services for small businesses </quote> SignatureAmedee Van Gasse using XanaNews 1.17.2.4 If it has an "X" in the name, it must be Linux? Please don't thank me in advance. Thank me afterwards if it works or hit me in the face if it doesn't. ;-) But not everyone who works for an IT firm is involved in IT, just as not everyone who works at Ford Motor Company is engaged in making cars. SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > Suzanne S. Barnhill shared this with us in > microsoft.public.word.newusers: [quoted text clipped - 9 lines] > Accounting and IT Support Services for small businesses > </quote> Not just an employee, a Director. SignaturePlease respond to the Newsgroup for the benefit of others who may be interested. Questions sent directly to me will only be answered on a paid consulting basis. Hope this helps, Doug Robbins - Word MVP > But not everyone who works for an IT firm is involved in IT, just as not > everyone who works at Ford Motor Company is engaged in making cars. [quoted text clipped - 12 lines] >> Accounting and IT Support Services for small businesses >> </quote> I gather that directors are more hands-on in UK companies, but in the U.S., directors may know less about the firm's nitty-gritty business than the front-office receptionist. SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > Not just an employee, a Director. > [quoted text clipped - 14 lines] > >> Accounting and IT Support Services for small businesses > >> </quote> Suzanne S. Barnhill shared this with us in microsoft.public.word.newusers: > I gather that directors are more hands-on in UK companies, but in the > U.S., directors may know less about the firm's nitty-gritty business > than the front-office receptionist. In .be, neither the director nor the receptionist know anything. But that's material for another rant. SignatureAmedee Van Gasse using XanaNews 1.17.2.4 If it has an "X" in the name, it must be Linux? Please don't thank me in advance. Thank me afterwards if it works or hit me in the face if it doesn't. ;-) > You are a Director of an IT support company and you recommended > deleting normal.dot and you don't know why that is wrong? No wonder > IT support has such a bad name. certainly up to and including Office 2000 deleting the normal.dot file was the standard answer to Word access problems. SignatureInterim Systems and Management Accounting Gordon Burgess-Parker Director www.gbpcomputing.co.uk Gordon It has been standard practice to rename normal.dot as normal.old or normal.bad since the year dot. The majority of inexperienced users are going to have saved all their custom macros, AutoText, Toolbars, etc., in normal.dot. In one deletion, they lose possibly hours of work. Renaming normal.dot ensures that all customisations (stored in their old normal.dot) can be recovered using Organiser. Terry : > You are a Director of an IT support company and you recommended : > deleting normal.dot and you don't know why that is wrong? No wonder : > IT support has such a bad name. : > : certainly up to and including Office 2000 deleting the normal.dot file was : the standard answer to Word access problems. > Gordon > [quoted text clipped - 6 lines] > Renaming normal.dot ensures that all customisations (stored in their > old normal.dot) can be recovered using Organiser. yes I know that all the customisation is lost - in the circles I inhabited, deleting WAS the standard answer. There are plenty of references to it (some even by MVPs!) on Google. SignatureInterim Systems and Management Accounting Gordon Burgess-Parker Director www.gbpcomputing.co.uk Probably with a follow up admonition from Suzanne. SignaturePlease respond to the Newsgroup for the benefit of others who may be interested. Questions sent directly to me will only be answered on a paid consulting basis. Hope this helps, Doug Robbins - Word MVP >> Gordon >> [quoted text clipped - 10 lines] > inhabited, deleting WAS the standard answer. There are plenty of > references to it (some even by MVPs!) on Google. And the worst-case scenario is that Normal.dot wasn't the problem at all, so all the customizations have been lost with no benefit. Although there are some customizations that can't be retrieved via the Organizer, there are other ways of retrieving them provided Normal.dot has been renamed, and of course if it proves that renaming Normal.dot doesn't solve the problem, it can be renamed back to Normal.dot without loss. SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > Probably with a follow up admonition from Suzanne. > [quoted text clipped - 12 lines] > > inhabited, deleting WAS the standard answer. There are plenty of > > references to it (some even by MVPs!) on Google. See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > Continuing to get error message "microsoft word has > encounter a problem and needs to close. [quoted text clipped - 4 lines] > > Having all kinds of problems getting to word. I have xp. |
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