Hi Perri,

It's a limitation of the Act! 2000 (v5) .DOT template
macros.  It was largely written for use with MS Word v6
and had been patched over time by Best/Act, but they
didn't rework v5 after the Word 2002 version as they
had Act!v6 out.
 http://itdomino.act.com/act.nsf/docid/200132293717

You'll need to use Act! 2005 (v7) - pretty
much a new, slower, product but with some nice features;
http://www.act.com/docs/pop/feature_list.htm including
a better internal wordprocessor; choose the Act! Word Processor
in v5,  rather than use Word or modify their macros to work with Word 2003.
Act v6 (2004), similar to Act!2000 v5, will work with Word 2003
if you download the hotfix from the Act! site.

===========
I am using ACT Build 5.0.4.507 and just purchased a computer with Word 2003
on it.  In Act Preferences, there are only two choices for the default word
processor -- the Act word processor (awful!) or "Microsoft 97-200 or XP".I
selected the only appropriate choice (Microsoft XP), but when I try to
print a document from Act to Word, I get an error message, then another
message that says "failed to connect to word processor: Microsoft Word 97-
200 or XP".  When I click "OK" on that error message, I get another screen
that says "The word processor driver is not running."

Can anyone unboggle this mess for me?

Thanks in advance,

Perri>>