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MIB - 22 Apr 2005 06:54 GMT

I am having ongoing issues since I installed BCM over Outlook 2003. It works
sometimes and other times (like now) there is just Actions instead of
Business Actions in the top tool bar and when I open a business contact all
of my email is in every contact history and the add contact history button
doesn't work. Help!!!

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SSinha - 29 Apr 2005 14:32 GMT

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

> I am having ongoing issues since I installed BCM over Outlook 2003. It works
> sometimes and other times (like now) there is just Actions instead of
> Business Actions in the top tool bar and when I open a business contact all
> of my email is in every contact history and the add contact history button
> doesn't work. Help!!!

Reply to this Message