Business Contact Manager stopped working HELP!!!!

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Aurora - 26 May 2005 16:11 GMT

The system stoppoed working. I tried to open a contact and it said it
couldn't that it would open it using an outlook form instead and to contact
the administrator. Then another message came up saying 'array index out of
bounds'

I trised shutting it down and restarting it didnt work. SOmeone please help
I'm completely stuffed without the database.

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SSinha - 30 May 2005 09:02 GMT

Hi,
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

Thanks.

> The system stoppoed working. I tried to open a contact and it said it
> couldn't that it would open it using an outlook form instead and to contact
[quoted text clipped - 3 lines]
> I trised shutting it down and restarting it didnt work. SOmeone please help
> I'm completely stuffed without the database.

Reply to this Message