Additional Comment:

A word of caution.  Eventhough each Account Record form has the follow up
flag feature in the toolbar, this feature does not function in any BCM item.
This is a native Outlook (without BCM) item functionality only.  BCM records
were apparently originally created from the native Outlook forms templates
and thus some features "appear" to be available in the BCM record item.  This
confusion is the result of design detail oversight with BCM that naturally
just confuses the heck out of newer users who easily are led to believe that
a feature should work because why else would it be on the form?  Not all of
the command and workflow functions from various Outlook items are necessarily
also supported in BCM eventhough they are visibly present.  This kind of
thing is why I believe that BCM was rather hastily cobbled together by design
and not polished as a finished application thus rendering most unaware BCM
users as unknowing beta test guinea pigs.

-THP