I downloaded BCM into MS Office Professional/Outlook 2003 some time ago to
explore it's possible use. I didn't get very far. I got sidetracked and
never came back until a few weeks ago when my interest was rekindled. I
attempted to download the latest update to BCM but it won't install. My
error log bears this message:

Error Faulting application businesscontactmanager-kb83988
1-fullfile-enu.exe, version 5.0.2920.0, faulting module kmw_dll.dll, version
6.11.4.1, fault address 0x00002fc8.

Reading the forum here, I picked up on another log that gave me a
clue to what's happening.... though I don't know how to diagnose it further.
The line from the logs that I think are significant are:

2005-06-02 23:22:18 - ? [131] SQLAgent$MICROSOFTBCM service stopping due to
a stop request from a user, process, or the OS...

2006-03-22 16:05:58.29 server    SQL Server terminating because of system
shutdown.

I'm not shutting down any system. I'm not configured to another server that
I'm aware of and I don't think I have to be in order to run BCM do I? I have
a home network of three machines but only the XP machine runs this version
of Outlook where BCM resides.

Have I given sufficient information to receive direction from here in
resolving this inability to download the update?