Why can't I edit the date and time of a phone call in BCM?

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Nik Johnson - 27 Jul 2006 21:10 GMT

Having a timer is cute, but am I the only one who makes telephone calls from,
say, the airport and makes notes on the back of an envelope? Why can't I add
these phone calls by hand -- and set the dates and times to those of the
actual calls?

The opening tour says I should spend less time in front of the computer and
more with my customer. But they forgot to tell the guy who designed BCM. He
seems to assume that nobody will do anything -except- sit in front of the
computer.

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mrtimpeterson - 28 Jul 2006 02:10 GMT

Nik,

I just can't resist making a comment here about your post. BCM is indeed
rife with flaws and design oversights whose loose ends really do indicate a
tremendous disconnect between the program designers and some basic needs of
the intended end users of this application. I have been amazed and angered
for years over such sloppiness. No, you are definitely NOT the only one in
the real world of small business who has been forced to accomodate this
tool's little quirks and lack of attention to detail. BCM has thus far not
been a story of excellence and execution.

If you are inclined to check these out below, here are links to a few
alternatives that won't make your skin crawl so much as BCM does:

www.mxcontact.com
www.teamscope.com
www.avidian.com

-THP

>Having a timer is cute, but am I the only one who makes telephone calls from,
>say, the airport and makes notes on the back of an envelope? Why can't I add
[quoted text clipped - 5 lines]
>seems to assume that nobody will do anything -except- sit in front of the
>computer.

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Nik Johnson - 28 Jul 2006 14:23 GMT

Tim-

Thanks for the tip. You've saved me hours of digging in vain.

I suspect that the problem is somehow organic. Back in the bad old days of
IBM's mainframe dominance, they did very well with operating systems and the
like but their application software just plain sucked. I think it was because
you can often get away with dictating what the operating system will or won't
do, but to design applications you have to seek out and heed advice from the
end user.

History, alas, repeats.

-Nik

> Nik,
>
[quoted text clipped - 25 lines]
> >seems to assume that nobody will do anything -except- sit in front of the
> >computer.

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