can't import database

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Bin Zhang - 19 Sep 2006 21:11 GMT

Hi,

I have convert a database from ACT6 but when I try to import into BCM, I got
this message: "Some errors occurred while your data was being imported.
unable to save the Business Contact object" and it failed. I have WindowsXP
and Office 2007 professional plus, Anybody help? thanks a lot

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Sunil Ranal - 19 Sep 2006 23:21 GMT

Based on my experience, this issue can occur if the format of the fields
does not
match. To solve the issue, we can try the following methods:

Method #1
========
1. Export Outlook Contacts to .xls file
2. Import the exported .xls file to the BCM contacts.

Method #2
========
1. Ctrl+A to select all the contacts in Outlook.
2. Hold Ctrl, drag and drop the contacts to the BCM contacts folder.

> Hi,
>
[quoted text clipped - 4 lines]
> WindowsXP
> and Office 2007 professional plus, Anybody help? thanks a lot

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Luther - 20 Sep 2006 17:52 GMT

BCM imports usually generate a log file. The log file should have some
more details about the failure.

> Hi,
>
> I have convert a database from ACT6 but when I try to import into BCM, I got
> this message: "Some errors occurred while your data was being imported.
> unable to save the Business Contact object" and it failed. I have WindowsXP
> and Office 2007 professional plus, Anybody help? thanks a lot

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SusanG - 29 Sep 2006 17:37 GMT

Similar situation where I imported an ACT! DB, converted it to *.bcm format
using the File|Import feature of Outlook for BCM, but when I try to import
this file into a test new empty database, I get
"Type,Message,FieldInError,DataContact,Unable to create the Business Contact
object,,"
I can create Contacts in this DB, just not import this particular file.
Will import again.
S

> BCM imports usually generate a log file. The log file should have some
> more details about the failure.
[quoted text clipped - 5 lines]
> > unable to save the Business Contact object" and it failed. I have WindowsXP
> > and Office 2007 professional plus, Anybody help? thanks a lot

Reply to this Message

SusanG - 29 Sep 2006 18:28 GMT

Now you have to understand that I'm testing BCM and BCM 2007 on one machine,
apart from my BCM install and this box has been beaten up with lots of other
testing...and I have installed and uninstalled BCM and BCM 2007 a LOT.
Because I got the Office installer opening each time I opened an Office Pro
2003 product, I first ran Repair for Office from the Control Panel. Then I
re-imported that same converted ACT test database (*.bcm file) that wouldn't
import earlier today, and it's importing now fine.

Don't know why it worked this time, or if running Repair had anything or
nothing to do with it (probably nothing).
But if you have already tried re-running the BCM installer to no good
purpose, you could try these steps from a MSFT KB
http://support.microsoft.com/kb/901163/en-us
How to reset Business Contact Manager Setup

Warning Serious problems might occur if you modify the registry incorrectly
by using Registry Editor or by using another method. These problems might
require that you reinstall your operating system. Microsoft cannot guarantee
that these problems can be solved. Modify the registry at your own risk.

Sometimes, Business Contact Manager Setup fails as soon as it starts. Or,
Business Contact Manager Setup fails when it is halfway through the Setup
process. This behavior can occur if you run Business Contact Manager Setup
more than one time. If you run Business Contact Manager Setup more than one
time, reset Business Contact Manager Setup.

To reset Business Contact Manager Setup, follow these steps:1. Rename the
following folder:
C:\Program Files\Microsoft SQL Server
2. Rename the following registry subkeys: •
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server
Setup\66563AD8-637B-407F-BCA7-0233A16891AB

If you use the Add or Remove Programs tool to remove Business Contact
Manager, rename the following registry subkeys:• Business Contact Manager:
HKEY_CLASSES_ROOT\Installer\Products\8DA36566B736F704CB7A20331A8619BA
• Microsoft Office Small Business Edition:
HKEY_CLASSES_ROOT\Installer\Products\E00686AB9D6929E4082F629B86B1A536
• Microsoft Office Business Contacts for Pocket PC:
HKEY_CLASSES_ROOT\Installer\Products\68B6B2DDC87776948861B37868DEE1EB

> Similar situation where I imported an ACT! DB, converted it to *.bcm format
> using the File|Import feature of Outlook for BCM, but when I try to import
[quoted text clipped - 14 lines]
> > > unable to save the Business Contact object" and it failed. I have WindowsXP
> > > and Office 2007 professional plus, Anybody help? thanks a lot

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