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MS Office Forum / Outlook / Business Contact Manager / February 2007

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BCM preventing Publisher07 from opening.

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themurf - 26 Feb 2007 18:06 GMT
I can not open any file, new or old in Publisher. I get the following message:

Publisher experienced a serious problem with the 'business contact manager
for outlook' add-in. If you have seen this message multiple times you should
disable this add-in and check to see if an update is available. So you want
to disable this add-in?

Publisher shuts down and reopens but will not allow me to do anything at
all. Eventually Outlook shuts down.

Fix???

Jim
Clinton Ford [MSFT] - 27 Feb 2007 01:14 GMT
Thanks for reporting this.  Try logging off Windows and logging back on.  Then launch Publisher.  Does that resolve the error?
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I can not open any file, new or old in Publisher. I get the following message:

Publisher experienced a serious problem with the 'business contact manager
for outlook' add-in. If you have seen this message multiple times you should
disable this add-in and check to see if an update is available. So you want
to disable this add-in?

Publisher shuts down and reopens but will not allow me to do anything at
all. Eventually Outlook shuts down.

Fix???

Jim
themurf - 27 Feb 2007 12:15 GMT
After reading your post I tried to open one of the same documents that would
not open yesterday. It opened in record time with no error. Now I can't
remember if the computer was rebooted since the error message or not but I
tend to think not.

I'm glad to see that it is now working properly but dare I say it? this is
after all MS Windows. Sorry.

In all candor, not since Windows 95 have I had so many issues as with BCM,
or at least I think that is the culprit. I have been running fairly smooth
and clean for a few years. I have currently 12 computers in my company and
our company used to manage the network and help desk for two small clients
with about 25 computers each so I have some experience with daily problems.
Since XP I have been very pleased and the two clients fired us because
everything worked so well.

Anyway, I understand that BCM is being called on to do some pretty
sophisticated work and I appreciate the features imensly but it does shut
down a lot. Hopefully the so appointed folks will get the bugs fixed and some
updates out.

Thanks for the quick response. Jim

> Thanks for reporting this.  Try logging off Windows and logging back on.  Then launch Publisher.  Does that resolve the error?
> I can not open any file, new or old in Publisher. I get the following message:
[quoted text clipped - 10 lines]
>
> Jim
 
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