Hi,

by default BCM have autolinking turned on, but turns OFF  as soon as you
share the database. (This is in my opinion the correct way to do it, as to
prevent private e-mails entering the system.) I may be possible to change
this behavior, but you will likely spend more time and effort than is wise to
do so.

You do however have a choice scan your folders when you select your
auto-link contacts. What we do is that we periodically enter the  
auto-linking tab, select everyone, then do a scan. This scan will then pick
up e-mails that have been sent but not linked, and create message log items.

As such, you do not need to have everyone do this right away as soon as a
new contact is entered, just make sure the e-mails are not deleted, then they
will get into the system after scans are made.

The scan can take some time dependent on how many folders/items/contacts you
have. We have made an recurring reminder in outlook twice a week at the end
of the working day making sure this happens at a non-critical time, but you
can of course adjust to whatever suits your needs.

Hope this was helpful,

Vidar