Deleting an Account - lost associated contact records without warn

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Nigel Freeney - 07 Feb 2008 15:27 GMT

I had a problem preceeded by an issue with account in BCM where clicking an
account record came up with the error

Could not load an object because it is not available on this machine

I tried deleting one of the accounts and then later discovered that the
contacts associated with account also appeared to be issing - thanks Microsoft

Is this a "feature" or a bug. This seems to be completely idiotic. My luck
that it was only one account but it had enough information in it to be a pain
in the ****.

There does not seem to be an easy way to restore single contact records from
backups.

Can anyone offer any assistance?

Thanks

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JPyle - 07 Feb 2008 15:51 GMT

My experience, learned the hard way, is the BCM thinks if your are deleting
an Account then you don't need those Contacts anymore. Fortunately we have
our old ACT database to manually retrieve the lost information.

> I had a problem preceeded by an issue with account in BCM where clicking an
> account record came up with the error
[quoted text clipped - 14 lines]
>
> Thanks

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Nigel Freeney - 07 Feb 2008 16:12 GMT

This is what I thought - for the sake of an extra setting in options this
could cause chaos.

You can't open the backed up database on another computer or restore a
single contact easily but deleting a whole load of required contacts without
realising it - no problem!!

Can you tell I'm more than a little annoyed??

Thanks for sharing your experience.

Cheers,

Nigel

> My experience, learned the hard way, is the BCM thinks if your are deleting
> an Account then you don't need those Contacts anymore. Fortunately we have
[quoted text clipped - 18 lines]
> >
> > Thanks

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Luther - 08 Feb 2008 17:01 GMT

> My experience, learned the hard way, is the BCM thinks if your are deleting
> an Account then you don't need those Contacts anymore. Fortunately we have
[quoted text clipped - 20 lines]
>
> - Show quoted text -

When you delete something, it is simply moved to the Deleted Items
folder.

Drag the contacts back to the Business Conatcts folder.

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Nigel Freeney - 09 Feb 2008 07:26 GMT

Hi Luther,

Obvious solution which I looked at immediately I realised what had gone -
unfortunately I didn't realise that there would be a separate deleted items
area for Business Contact Manager. I ended reinstating a backup and lost data
I had added since the backup.

Fortunately I took the precaution of backing up the database before
reinstating the backup so maybe I will be abe able to retrieve all of it.

Fingers crossed.

> > My experience, learned the hard way, is the BCM thinks if your are deleting
> > an Account then you don't need those Contacts anymore. Fortunately we have
[quoted text clipped - 25 lines]
>
> Drag the contacts back to the Business Conatcts folder.

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