Outlook 2007 with BCM

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Richard - 19 Feb 2008 02:04 GMT

I have Installed and Uninstalled BCM using Disk 2 several times, to the
point of frustration. The Installation appears to be successful and shows up
in the Add/Remove List in control panel. However when I open outlook the BCM
App will not
load does not load or show up in the toolbar. I have exhausted all the Help
menus looking for a solution and now turn to this discussion group for help,
or to see if anyone else has had this problem. the BCM add-in remains
unchecked even though I put a check mark in the box. I would Love to find a
fix. thanks

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Luther - 20 Feb 2008 08:13 GMT

> I have Installed and Uninstalled BCM using Disk 2 several times, to the
> point of frustration. The Installation appears to be successful and shows up
[quoted text clipped - 5 lines]
> unchecked even though I put a check mark in the box. I would Love to find a
> fix. thanks

Sounds like Outlook may have disabled it.

In the Windows Registry check:
HKLM\Software\Microsoft\Office\Outlook\Addins
\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
The value of LoadBehavior should be 3 for Outlook to load it.

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Richard - 20 Feb 2008 11:49 GMT

Luther, thanks for the input, unfortunately it didn't solve the problem. I
have a working version of BCM that I installed on my other Laptop and the
Registry entries
are Identical on each machine.The application Just will not load on the
problem machine. One error I am getting is:" BCM failed to Initialize the
common Language runtime,the system cannot find the file specified" hope this
helps.

> > I have Installed and Uninstalled BCM using Disk 2 several times, to the
> > point of frustration. The Installation appears to be successful and shows up
[quoted text clipped - 12 lines]
> \Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
> The value of LoadBehavior should be 3 for Outlook to load it.

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Luther - 21 Feb 2008 15:43 GMT

> Luther, thanks for the input, unfortunately it didn't solve the problem. I
> have a working version of BCM that I installed on my other Laptop and the
[quoted text clipped - 22 lines]
>
> - Show quoted text -

Typically that error indicates that there's something wrong with the
installation of .NET 2.0; e.g. a file missing.

I think this only happens on Xp, so if that's your OS try:
uninstall .NET from add/remove programs, download .NET 2.0 from
Microsoft (it may also show up in Windows Update), install it and try
BCM again.

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