I currently use Outlook 2007 with BCM, at present when a customer phones up I
make a new appointmemt and mannually type the customers name and phone number
into the subject field and their address and postcode into the location
field, then the nature of their problem into the body, then I can print out
the days calendar with all of my appointments and details on one page. What I
would like to do is have this information automactically added to these field
from the customer contact details. Does anybody know of a way to do this. I
know that you can right-click on a contact and drag it to a date which
inserts the details into the body of the appointment but this is not ideal.