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MS Office Forum / Outlook / Business Contact Manager / March 2005

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BCM Crashes On Install

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Triniti - 26 Jan 2005 23:42 GMT
I had BCM installed before and had to redo my system on a formatted
hard drive. Now when I try to install the software it gets all the way
to the end and crashes my computer by making it reboot.

I can' uninstall BCM because it never actually finished the install and
is not show in my Add/Remove list. When I run Outlook it tries to
attach to my profile then it crashes again. Actually it crashes whether
or not Outllok is running and this never happened until I tried to
install BCM.

Everytime I try to reinstall it crashes and I can't remove the software
off the system.

When it reboots it says that "The system has recovered from a serious
error. The even viewer states the following which happens right around
the crash.

Event Type:    Warning
Event Source:    MSSQL$MICROSOFTBCM
Event Category:    (8)
Event ID:    19011
Date:        01/26/2005
Time:        3:36:55 PM
User:        N/A
Computer:    TRINITI-MAIN
Description:
The description for Event ID ( 19011 ) in Source ( MSSQL$MICROSOFTBCM )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following
information is part of the event: (SpnRegister) : Error 1355.

Event Type:    Information
Event Source:    SQLAgent$MICROSOFTBCM
Event Category:    Disk
Event ID:    101
Date:        01/26/2005
Time:        3:38:25 PM
User:        N/A
Computer:    TRINITI-MAIN
Description:
The description for Event ID ( 101 ) in Source ( SQLAgent$MICROSOFTBCM
) cannot be found. The local computer may not have the necessary
registry information or message DLL files to display messages from a
remote computer. You may be able to use the /AUXSOURCE= flag to
retrieve this description; see Help and Support for details. The
following information is part of the event: .

Since I disabled MSSQL$MICROSOFTBCM in the services window the systems
hasn't crashed at all.

Please help me resolve this issue ASAP because I can get no work done
or even get into Outlook.
Triniti - 27 Jan 2005 19:13 GMT
Nevermind. Figured it out.
Torsten Buchert - 25 Mar 2005 13:20 GMT
hi triniti,

i have a similar problem. my computer sometimes freezes when i start
outlook with bcm. i have the same event in the event log. it would be very
interesting for me how you finally solved your problem!

torsten
 
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