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MS Office Forum / Outlook / Business Contact Manager / March 2005BCM vs ACT
I am hoping to replace ACT with BCM, but I do not know if they are the same thing. Are they?? From what I understand in BCM, you cannot create custom forms like you do in ACT. Will BCM ever support this feature or will CRM only do it? Thanks!! It depends on what's most important to you. ACT is more mature and specifically targeted at sales force automation and has more features than BCM. On the other hand BCM is integrated directly into Outlook while ACT is a separate application that can synchronize some data with Outlook. Users who already use Outlook and are looking for more CRM features should definately try out BCM. If you already have ACT, but spend most of your time in Outlook communiacting with customers, then you may find BCM is a better fit for you. If there are specific features in ACT, like custom forms, that you can't live without, then you should let Microsoft know what those features are. They regularly study all feature requests and rank them before deciding what features to add next. For v2 of BCM they decided to add database sharing for multiple users, integration with accounting, and PDA. I expect custom fields and forms are high on their list of things to do. The current version of BCM does not share the contacts with Outlook. You have to either copy them or move them to BCM. If you copy them you will have to manualy maintain them. Also current verison will not sync with Smartphones using ActiveSync. I hope the next version of BCM will address this. > The current version of BCM does not share the contacts with Outlook. > You have to either copy them or move them to BCM. If you copy them you [quoted text clipped - 3 lines] > > I hope the next version of BCM will address this. I currently use ACT but I don't use most of it's features but one thing I really use a lot is scheduling calls which a lot of low end CRM solutions don't do! I've tried Outlook, Intuit Customer Manager and a host of others but they don't do it! I hope BCM v2 has a simple schedule a call feature and doesn't expect me to do it as a task list (no specific times) or as an appointment. Also a really big thing would be an email repository so I can send specifically formatted emails depending on if they want out latest price list or company details without having to add attachments. Dear Luther, You say that 'For v2 BCM they decided to add...." is that for sure? Where do you get this knowledge. It's like music to my ears. When is that V2 (even Beta) suppose to come out? > It depends on what's most important to you. > [quoted text clipped - 19 lines] > > I expect custom fields and forms are high on their list of things to do. |
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