BCM Error Message - The Information Store could not be opened

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Jerry Breaud - 27 Jun 2008 01:48 GMT

BCM generates error message "The Information Store could not be opened" at
Outlook Startup. I'm running Microsoft Professional Outlook 2003 v
11.8206.8202 in a corporate environment on Exchange Server.

BCM stopped working during a recent PC startup. I have uninstalled BCM and
MSSQL$MICROSOFTSMLBIZ and reinstalled. The install completes without error
BCM generates the same error when Outlook is started. I have tried creating a
new database which is successful but the same error occurs when Outlook
starts.

Jerry

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Luther - 27 Jun 2008 13:58 GMT

On Jun 26, 8:48 pm, Jerry Breaud
<JerryBre...@discussions.microsoft.com> wrote:

> BCM generates error message "The Information Store could not be opened" at
> Outlook Startup. I'm running Microsoft Professional Outlook 2003 v
[quoted text clipped - 7 lines]
>
> Jerry

Check the Windows Services and make sure that the MICROSOFTSMLBIZ
sqlserver instance is set to start automatically.

Another thing to try out, is create a new Mail profile (in Control
Panel) and then use it in Outlook, create a new db, and see if that
one works when Outlook restarts. If it does, that'll be an indication
of where the problem might be.

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Jerry Breaud - 29 Jun 2008 23:31 GMT

Luther,

Thanks for the suggestions.

The MICROSOFTSMLBIZ is set to Automatically start and is started.
I deleted the default mail profile and created a new profile. The same error
occurs when starting Outlook.

Any additional suggestions would be appreciated.

Jerry

> On Jun 26, 8:48 pm, Jerry Breaud
> <JerryBre...@discussions.microsoft.com> wrote:
[quoted text clipped - 17 lines]
> one works when Outlook restarts. If it does, that'll be an indication
> of where the problem might be.

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