 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Outlook / Business Contact Manager / August 2008Business Contacts "By Account" view not working - how to reset?
Hi there, My user seems to have messed up the view of business contacts in BCM 2007. Previously they would select business contacts and perform a paricular search e.g. "Company Name". They woudl then be shown all the different contacts for that particular Company. If they selected the default view "By Account" They would then get the business contacts grouped by account. This would be useful when "Company name" has many different variants. E.g. Company name might have 10 different branches so by using "by account" view you can see which business contact belongs to which particular account all within the same screen. Hopefully all is clear so far. The problem is now that when they use the "By Account" view, it no longer displays the information by account. It seems at somepoint they tried some customisation but I want to know if there is a way of just resetting the data so that the "By Account" view goes back to how it was. Can anyone help? Thanks in advance. We have had the same thing happen, and I have no idea how it happened or how to bring it back the way it was. I've tried just about everything in customize view or defining view. Before, it would insert a row between each acct when your current view is By Account, and the inserted row would have the name of the acct and a minus sign beside it so you could collapse it if you didn't want to see the names in a particular acct. Those contacts that did not have an acct assigned to them would always be the group on top when you sorted by acct. It came out of the box with this ability, it was not a customization on our part. Then one day it was gone, and no apparent way to bring it back. > Hi there, > [quoted text clipped - 25 lines] > > Thanks in advance. A follow up: In the customize view dialog, I am grouping by Account, then by Full Name, and in Other Settings, clicking Show Items in Group. It then puts each contact into its own group of one, the account listed by each name is (none)...which is impossible, most of the contacts in this database have been assigned to an acct. Opening random contacts confirms they are still assigned to an acct, its just that the grouping/sorting function of By Account is ignoring the linked account. Unchecking Show Items in Group in the customization area changes nothing. It is also interesting that if you choose to show Account in the column headers, no acct will be listed that way either. I am beginning to wonder if there is a corruption. > We have had the same thing happen, and I have no idea how it happened or how > to bring it back the way it was. I've tried just about everything in [quoted text clipped - 36 lines] > > > > Thanks in advance. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.