Hi John and John, <g>

This should work for you.  Sometimes you won't see the history because of a
corrupt forms cache, which is a known issue.  Try these steps and see if
you can successfully link this email to a biz contact:

Click on Tools, Options
Click on the Other tab
Click on the Advanced Options button
Click on the Custom Forms button
Click on the Manage Forms button
Click on the Set.. button and choose Personal Forms from the dropdown list
under the Forms Library section.  Click OK.
Using the Ctrl+click method, highlight these items:
Account
Business Activity
Business Contact
Business Note
Business Phone Log
Opportunity
Click on the Delete button to delete these copies of the forms.
Click on the Clear Cache button to remove the cache.
Click on the Close button.
Click OK three times to back out of the menus.
Close Outlook and restart.

Notice that I did NOT mention the deletion of the frmcache.dat file, which
many people do.  In this scenario, deleting the file sometimes works, but
the error almost always comes back soon after.  If you use this method
above, it should hold the fix long enough until Office 2003 SP1 is
released, which will be in the not-too-distant-future. <g>

Hope this helps...

Regards,

Bob Cooley, MCSE
Supportability Program Manager
for Outlook & BCM
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