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MS Office Forum / Outlook / Business Contact Manager / February 2005Bug in BCM's import and History Report
I'm using Outlook2003w/BCM and importing some contacts from ACT! 2000 (also known as version5). After importing contacts from ACT-to-BCM, (using File > Import > BCM), BCM itself does show a contact's histories by date, but printing a BCM Business Contact History *Report* is wrong...it instead shows every history record with the same date/time...the date/time it was imported (which is irrelevant). Here's what it's doing, in case any beta-testers or MS developers in group can get it fixed in next version, and/or in case someone can offer a workaround for now: CONTACT HISTORY IN ACT: John Doe 12/31/04. 9:00am. I called John about big conference 01/16/05. 10:12am. John called, let's have it in Florida 01/31/05. 2:50pm. We scheduled it at MiamiResorts CONTACT HISTORY IN BCM after importing: John Doe 12/31/04. 9:00am. I called John about big conference 01/16/05. 10:12am. John called, let's have it in Florida 01/31/05. 2:50pm. We scheduled it at MiamiResorts PRINT A BCM "BUSINESS CONTACT HISTORY" REPORT: John Doe 02/09/05. 11:17am. I called John about big conference 02/09/05. 11:17am. John called, let's have it in Florida 02/09/05. 11:17am. We scheduled it at MiamiResorts Looks like a bug in the Report. It's using the Outlook item's CreationTime instead of the BCM item's ActivityTime. Thanks Luther, -Is there a chance you might know of a workaround? -Also, I've only imported a few "test" contacts, which brought out this "business contact history report" problem. Assuming this bug gets fixed in the next version... would you say with ___% confidence either "a" or "b" below?: a) I can go ahead and import the real contacts (100's) right now, and assume that the "corrected" report code will clear this bug in the next version. That is, there's nothing wrong with the underlying data, so it's not really a bad "conversion" problem, just a bad report. -or- b) I probably don't want to import all those "real" contacts, because there's a good chance the import or some other mechanism is corrupting the data on the way in...and once bad data is in BCM, it's going to stay that way, no matter what happens to BCM or its report code. So, I'd have no way (or a lot of work) to clean up the badly imported data. Thanks -Is there a chance you might know of a workaround? Use another package to generate the custom reports you want; e.g. Access, Excel, or Crystal. I don't know that BCM considers it a bug. The report does clearly state that the date is the Created date. Like you, I'd prefer to have the ActivityTime on this particular report. The datetime you'd like to see is in the database. The data got imported correctly and that datetime shows up in the forms and folders. It's just this particular Report that isn't showing the data you'd like to see on it. There's nothing bad about importing all your data, but make sure you keep a backup. Just in case... Thanks, got it > Use another package to generate the custom reports you want; e.g. Access, > Excel, or Crystal. These would all require multiple steps, right? Meaning that I'd need to export all the data into a file, or do a 'save as', or something like this so that one of these apps could then "import" or open or read that data, right? (You couldn't just do a one-time link to some BCM file and just run reports, never again doing any database file prep/setup, right?) And, after that, I would need to custom-design various reports since there wouldn't be any canned reports that fit this particular BCM data, right? And (assuming there's no "linking"), when the data gets changed in BCM, I'd need to go through the steps again...a time consuming process. It really would be great if MS could sure up the built-in/integrated reporting and/or provide some editing capabilities in the next version. Anyway... |
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