Unsuccessful install

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WKnox - 14 Feb 2005 23:23 GMT

I launched new PC & Office Professional with Outook months ago - and declined
to install Bus Contact Mgr at that time. Now I put in the CD and completed
Bus Contact Mgr install wizard - but got no prompt for file creation at the
end or after opening Outlook the next time - as some Microsoft site info
indicated. Bus Cont. Mgr does not appear in Help - probably because the
"file" was not created. Now what do I do?

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SSinha - 18 Feb 2005 09:13 GMT

Hi,

Are you using an Exchange profile? Microsoft officially does not support
using BCM with an Outlook profile that includes an Exchange account, unless
that account is on a Small Business Server 2003 machine and you have
installed the corresponding patch for BCM from
http://support.microsoft.com/?id=831747.

To use BCM, create another profile without Exchange account and associate
BCM with it.

> I launched new PC & Office Professional with Outook months ago - and declined
> to install Bus Contact Mgr at that time. Now I put in the CD and completed
> Bus Contact Mgr install wizard - but got no prompt for file creation at the
> end or after opening Outlook the next time - as some Microsoft site info
> indicated. Bus Cont. Mgr does not appear in Help - probably because the
> "file" was not created. Now what do I do?

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Wally Knox - 19 Feb 2005 03:01 GMT

I am NOT using an Exchange profile. Any other ideas on how to
activate/create the file that allows Business contact Manager (already
installed) to start - and show items within the help menu?

> Hi,
>
[quoted text clipped - 13 lines]
> > indicated. Bus Cont. Mgr does not appear in Help - probably because the
> > "file" was not created. Now what do I do?

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SSinha - 21 Feb 2005 08:37 GMT

Hi Wally,

Try the following to associate Business Contact Manager:
1. In Outlook, go to File --> Data File Management
2. Click the 'Add' button in the "Outlook Data Files" dialog box
3. Select "Business Contact Manager Database" and click "OK".
4. You should get the Wizard for creating a new database. Please follow the
instructions.

> I am NOT using an Exchange profile. Any other ideas on how to
> activate/create the file that allows Business contact Manager (already
[quoted text clipped - 17 lines]
> > > indicated. Bus Cont. Mgr does not appear in Help - probably because the
> > > "file" was not created. Now what do I do?

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