BCM Contacts Very Slow

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Rebecca Dell - 16 Feb 2005 10:37 GMT

Hi again
First of all, thanks for all the help I've received here before. I just
wondered if there was a general suggestionto speed up the opening of contacts
and accounts in BCM. I have a Pentium 4 2.8GHz, 504MB Ram so it shouldn't be
a system resource problem.
Thanks
Rebecca

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Luther - 16 Feb 2005 13:56 GMT

Anti-virus software intercepting all writes to file?

Look in Task Manager at Performance while opening BCM forms. Are you
maxxing out CPU? Look at Processes, sort by CPU, and open forms. Which
Image is consuming CPU?

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Rebecca Dell - 16 Feb 2005 16:21 GMT

Hi Luther, I did as you suggested and sqlservr.exe is the process at the top
of the CPU list on opening a BCM form. The highest it goes is to 50.
Outlook.exe is the next on the list but only goes to 2. We are just operating
a peer-to-peer network here to share files/printers. Outlook is not networked.

I checked Norton AV. AutoProtect is enabled but I don't know if this would
slow BCM and I'm a bit reluctant to turn it off.

Any other suggestions to enable performance? I just did a check and it takes
approx 7 seconds for an Account to open and approx 4 seconds for a contact to
open from an Account. It's a real pain.

Thanks again
Rebecca

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BigDog - 16 Feb 2005 18:12 GMT

This is a known issue (bad design) with this product.
Please search this site as others have had the same problem.

I found it to be unexcepatable and removed it from my PC.

Good Luck

Mark

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