create a new business account

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Alison - N-TWO - 24 Feb 2005 16:37 GMT

Although I easily created new accounts in business contact manager before, I
now am no longer allowed access. When I click on "new" a window appears that
says, "The form required to view this message can not be displayed. Contact
your administrator." (I am the administrator)

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Sue Mosher [MVP-Outlook] - 24 Feb 2005 17:05 GMT

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

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Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Although I easily created new accounts in business contact manager before,
> I
[quoted text clipped - 3 lines]
> Contact
> your administrator." (I am the administrator)

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