Problem with Appointments

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acolton - 17 Jan 2005 22:17 GMT

I am using Outlook 2000, I have been using it for a long time and everything
has worked well. All of a sudden it has stopped letting me put in new
appointments. My past appointments still show up, but I cannot add any new
ones. I have tried inserting one, using several different methods (ie.
typing it straight on to the calendar, right clicking and selecting new
appointment, double clicking on the time etc.) Nothing works. Any
suggestions?

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Melissa - 18 Jan 2005 00:53 GMT

The same thing has been happening to me too! I am running Microsoft Outlook
2003 and I remember that I downloaded some Upgrade so that it it would
combine two updates from the past and now I have the same thing happening to
me too, I tried to put in an entry for the appts and it told me that it
couldn't save it, what is going on? This was working before?!

> I am using Outlook 2000, I have been using it for a long time and everything
> has worked well. All of a sudden it has stopped letting me put in new
[quoted text clipped - 3 lines]
> appointment, double clicking on the time etc.) Nothing works. Any
> suggestions?

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Melissa - 18 Jan 2005 05:31 GMT

It looks like it would be a complicated issue, I was on so far on for like an
hour and a half with a rep and we are still not done yet.

> The same thing has been happening to me too! I am running Microsoft Outlook
> 2003 and I remember that I downloaded some Upgrade so that it it would
[quoted text clipped - 9 lines]
> > appointment, double clicking on the time etc.) Nothing works. Any
> > suggestions?

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Milly Staples [MVP - Outlook] - 18 Jan 2005 05:13 GMT

Have you tried rebooting your computer?

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Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, acolton asked:

| I am using Outlook 2000, I have been using it for a long time and
| everything has worked well. All of a sudden it has stopped letting
[quoted text clipped - 3 lines]
| clicking and selecting new appointment, double clicking on the time
| etc.) Nothing works. Any suggestions?

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BobBinNJ - 14 Feb 2005 16:03 GMT

No offense, Milly, but I've noticed you giving this suggestion regarding more
than one such issue. When it is a recurring problem, how happy do you think
end-users are when the suggested solution, in the middle of a busy work day,
is to reboot?

> Have you tried rebooting your computer?
>
[quoted text clipped - 5 lines]
> | clicking and selecting new appointment, double clicking on the time
> | etc.) Nothing works. Any suggestions?

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Melissa - 15 Feb 2005 00:27 GMT

Bob,
I totally understand what you are saying here. Although, this time, it did
work! It actually kind of peeved me off that the Microsoft tech that I was
emailing/talking to for what 3 hours(!) didn't suggest that I do that! And
in fact when we signed off that night when we were trying to fix the problem,
the prob wasn't even fixed yet. It wasn't until my husband or me (can't
remember) turned the laptop all the way down and rebooted that it then
started to work right again.

I didn't like having to reboot cause the time it takes to do that, but in
this instance rebooting would have taken FARRRRR LESSSSS TIMEEEE by far.

When I called back the next day I then told them that me and my husband had
fixed the problem. I had even mentioned it in the evaluation too. I think
that the tech should have had me do that in the first place, and it would
have saved me a lot of headache. As I did run into problems with trying to
remember a password.

Melissa (Thanks for thinking of me though, it did work)

> No offense, Milly, but I've noticed you giving this suggestion regarding more
> than one such issue. When it is a recurring problem, how happy do you think
[quoted text clipped - 10 lines]
> > | clicking and selecting new appointment, double clicking on the time
> > | etc.) Nothing works. Any suggestions?

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Milly Staples [MVP - Outlook] - 15 Feb 2005 02:21 GMT

Very happy when the problem is fixed, as it is for Melissa.

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After furious head scratching, BobBinNJ asked:

| No offense, Milly, but I've noticed you giving this suggestion
| regarding more than one such issue. When it is a recurring problem,
[quoted text clipped - 19 lines]
||| calendar, right clicking and selecting new appointment, double
||| clicking on the time etc.) Nothing works. Any suggestions?

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BobBinNJ - 17 Feb 2005 16:21 GMT

The problem isn't fixed, Milly... the symptom went away temporarily! That
was my point. This tends to be a recurring problem and end users do not want
to have to reboot on a regular basis. They know it is not a "fix" and think
it's just an easy way for me (or anyone else supporting them) to blow them
off because we don't know how to fix it. I am always amazed at the number of
items I research on TechNet where Microsoft says something is "a known
problem" but never offers a solution.

> Very happy when the problem is fixed, as it is for Melissa.
>
[quoted text clipped - 21 lines]
> ||| calendar, right clicking and selecting new appointment, double
> ||| clicking on the time etc.) Nothing works. Any suggestions?

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Melissa - 15 Feb 2005 00:19 GMT

Yes I did reboot the computer....after I spent ages on the phone with the
technical assistant. It is hard for me to believe that she didn't have me do
that first thing! It was my husband's idea to shut it off and when it came
back on again then it was working right.

> Have you tried rebooting your computer?
>
[quoted text clipped - 5 lines]
> | clicking and selecting new appointment, double clicking on the time
> | etc.) Nothing works. Any suggestions?

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