unable to open free/busy info

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David# - 11 Feb 2005 19:09 GMT

We have 8 peopple sharing calendars w/o incident. Suddenly, 2 folks are
unable to "make appt's" on Kelly's calendar. They both receive the msg
"Unable to open free/busy information.' I removed both from "Kelly's"
permissions, then readded them. NOW one can hit Kelly's calendar... then
other STILL cannot - still gets
"Unable to open the free/busy information" error. I'm now lost!!! thanx -
david

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רומן - 12 Feb 2005 16:05 GMT

Run your Outlook with the /cleanfreebusy switch
Roman

> We have 8 peopple sharing calendars w/o incident. Suddenly, 2 folks are
> unable to "make appt's" on Kelly's calendar. They both receive the msg
[quoted text clipped - 3 lines]
> "Unable to open the free/busy information" error. I'm now lost!!! thanx -
> david

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LLU - 04 Mar 2005 15:53 GMT

SYMPTOMS
When you use the meeting planner to view another person's free/busy time,
you may receive the following error message:
Unable to load free/busy information
CAUSE
This behavior may occur because there is a problem with the other person's
published free/busy information.
RESOLUTION
To resolve this behavior, refresh the free/busy information by running
Outlook with the /CleanFreeBusy command-line switch on the computer that is
experiencing problems publishing free/busy information. To do this: 1. Click
Start, and then click Run.
2. In the Open box, type outlook.exe /cleanfreebusy.
3. Click OK.

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