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MS Office Forum / Outlook / Calendaring / September 2005Calendar Automatic Formatting Crashes Outlook 2003
I recently upgraded from Office 2000 to Office 2003. I can no longer add new Automatic Formatting items to Outlook. I converted my97-2002 .pst files to 2003. My old .pst had about 10 auto formats. My new .pst has none and when I try to add one and hit OK, Outlook crashes (I have sent about 100 error reports today). What could be causing this? I think I have seen somewhere that there is a limit of 30 auto formats. Is that 30 ever in every .pst you have ever created??!!! I cannot even create 1 in the new .pst file and I cannot create new ones in my old .pst now either. In fact, just opening Automatic Formating and hitting Cancel now crashes Outlook. This is very frustrating. Any suggestions on what to do? I don't want to uninstall and reinstall Outlook (or Office 2003) unless someone really knows why that will fix whatever the problem is - and not just try this - it might work. Thanks for any help Bev autoformatting is in a View - they are not exported when you convert pst formats, that's why they are gone. Try restarting Outlook with the cleanviews switch - at start menu run, type outlook.exe /cleanviews  SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ >I recently upgraded from Office 2000 to Office 2003. I can no longer add >new [quoted text clipped - 20 lines] > Thanks for any help > Bev Thanks for the response. /cleanviews did not work. Trying to add an auto format causes Outlook to crash. This still occurs in both old .pst (97-2002) and new (2003). Even cancelling out of the Autoformat screen crashes Outlook. If I uninstall, reboot, reinstall Outlook will it clear out whatever registry setting is likely causing this? I already ran an Office 2003 Repair (but not a reinstall) with no luck. Thanks again - hoping you have another suggestion!! Bev > autoformatting is in a View - they are not exported when you convert pst > formats, that's why they are gone. Try restarting Outlook with the [quoted text clipped - 25 lines] > > Thanks for any help > > Bev No, it's unlikely uninstall will fix it. other things to try: start outlook with the /safe switch - does it work? Start menu, run - type outlook.exe /safe and then with /safe:4 (these switches are explained at http://www.outlook-tips.net/howto/commandlines.htm#safe) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ > Thanks for the response. /cleanviews did not work. Trying to add an auto > format causes Outlook to crash. This still occurs in both old .pst [quoted text clipped - 42 lines] >> > Thanks for any help >> > Bev THANKS! /safe worked. So do I always have to open Outlook with /safe or can I use the regular ways? I really do appreciate your help on this - it was driving me crazy. I will bookmark you site - looks great if you make sure you know the implications of some of the switches. Thanks Bev > No, it's unlikely uninstall will fix it. > [quoted text clipped - 54 lines] > >> > Thanks for any help > >> > Bev Safe tells us it's a configuration problem - now you need to figure out which thing is causing the problem. Try the other safe switches, beginning with safe:4 - if that works, delete outcmd.dat (at C:\Documents and Settings\username\Application Data\Microsoft\Outlook). If it doesn't work, try each of the other safe switches and let us know which one works so that we can advise on what file is the problem. I suspect safe:4 is the one though. :) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ > THANKS! /safe worked. So do I always have to open Outlook with /safe or > can [quoted text clipped - 71 lines] >> >> > Thanks for any help >> >> > Bev OK - this is great. safe:4 worked, so I renamed outcmd.dat and reopened Outlook and it seems to be working just fine. I truly appreciate your help. Do you know how this problem happens? This computer is old and I have upgraded OS and Office multiple times. Anything else I should do or is it ok now? Thanks tons - have a great weekend. Bev > Safe tells us it's a configuration problem - now you need to figure out > which thing is causing the problem. Try the other safe switches, beginning [quoted text clipped - 79 lines] > >> >> > Thanks for any help > >> >> > Bev all we know is the outcmd.dat file gets corrupted. It holds toolbar customizations and when you have problems with tools and menus, it may be the culprit. it should be ok now - it's possible an upgrade made it flaky but there are other unknown causes. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ > OK - this is great. safe:4 worked, so I renamed outcmd.dat and reopened > Outlook and it seems to be working just fine. I truly appreciate your [quoted text clipped - 106 lines] >> >> >> > Thanks for any help >> >> >> > Bev Well, thanks tons - great work. This is a terrific service. Bev > all we know is the outcmd.dat file gets corrupted. It holds toolbar > customizations and when you have problems with tools and menus, it may be [quoted text clipped - 113 lines] > >> >> >> > Thanks for any help > >> >> >> > Bev I'm having this same problem! It's with Outlook 2003, SP1, and all the current updates available as of today. We use an Exchange server on our network. /safe works, however /safe:4 does NOT. There is no outcmd.dat file either, just outlook.srs , outlook.NK2 and outlook.xml .. deleted all these files so the directory was clean, still doesn't work unless in /safe mode. Any ideas? > Safe tells us it's a configuration problem - now you need to figure out > which thing is causing the problem. Try the other safe switches, beginning [quoted text clipped - 79 lines] > >> >> > Thanks for any help > >> >> > Bev |
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