webmail not showing any emails

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Julie - 27 Jun 2005 13:13 GMT

We have a user who cannot access his emails through the web. At his desktop,
using his outlook client, everything is fine. Through the web (and from
different comps/browsers) his email account, once logged in, displays no info
as if it had never been used. We are using Outlook 2003. Any ideas/advice
would be helpful.

Thanks.

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Brian Tillman - 27 Jun 2005 16:08 GMT

> We have a user who cannot access his emails through the web. At his
> desktop, using his outlook client, everything is fine. Through the
> web (and from different comps/browsers) his email account, once
> logged in, displays no info as if it had never been used. We are
> using Outlook 2003. Any ideas/advice would be helpful.

What type of account?

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Brian Tillman

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Julie - 27 Jun 2005 16:16 GMT

an exchange user. Everything seems to be set correctly in active users and
computers compared to others.

> > We have a user who cannot access his emails through the web. At his
> > desktop, using his outlook client, everything is fine. Through the
[quoted text clipped - 3 lines]
>
> What type of account?

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Brian Tillman - 27 Jun 2005 18:37 GMT

> an exchange user. Everything seems to be set correctly in active
> users and computers compared to others.

When you say "through the web", are you referring to Outlook Web Access or
some other means?

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Brian Tillman

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Julie - 28 Jun 2005 16:41 GMT

Yes-- outlook web Access. His outlook client will display emails correctly.
His account shows up as having 71 emails on the server. Yet nothing is shown
when he logs in over the web to access his email account.

Thanks,

Julie

> > an exchange user. Everything seems to be set correctly in active
> > users and computers compared to others.
>
> When you say "through the web", are you referring to Outlook Web Access or
> some other means?

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Brian Tillman - 28 Jun 2005 21:16 GMT

> Yes-- outlook web Access. His outlook client will display emails
> correctly. His account shows up as having 71 emails on the server.
> Yet nothing is shown when he logs in over the web to access his email
> account.

Perhaps he has something on his PC blocking the scripting OWA needs to
display its information.

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Brian Tillman

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Julie - 29 Jun 2005 13:08 GMT

Thanks--I'll check on it.

> > Yes-- outlook web Access. His outlook client will display emails
> > correctly. His account shows up as having 71 emails on the server.
[quoted text clipped - 3 lines]
> Perhaps he has something on his PC blocking the scripting OWA needs to
> display its information.

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Julie - 29 Jun 2005 13:15 GMT

I forgot -- I was able to do it on my machine. He is in california and I am
in Minnesota. I can see my emails through the web fine. I can get into his
inbox etc fine. I just can't see any emails (it's empty). We tried it on
multiple browsers and multiple machines. It seems to just be his account.

> Thanks--I'll check on it.
>
[quoted text clipped - 5 lines]
> > Perhaps he has something on his PC blocking the scripting OWA needs to
> > display its information.

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