The items have probably been archived to an archive.pst - have the user
search (using Windows search and having hidden folders included) for all
files with a .pst extension. Open them using Outlook - File->Open->Outlook
Data File.

Signature
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, nikki@anon.com asked:
| I have a user who is wanting to view appointments he made in his
| calendar going back to 2003, but all he sees prior to this year is
| appts created as a recurring by his secretary. Is there a setting
| somewhere that determines how long appointments are kept for that I
| have missed somewhere? Any help would be great. Outlook XP.